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Engagement Manager

Company: Sirius Computer Solutions, Inc
Location: Milwaukee
Posted on: September 13, 2020

Job Description:

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The primary purpose of this position is to oversee and manage the relationship with one or more customers throughout ongoing engagements. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor.

Primary Duties & Responsibilities

Management and oversight of multiple simultaneous projects with one or more customers

Management of overall service delivery and customer escalation

Guide project managers and technical staff on milestones and deliverables

Work with customers on maintaining technical roadmaps, initiatives, and long-term planning

Manage customer resource planning and financial aspects

Prioritize all requests for resources directed for the specific customer

Advise Sirius management on active customer engagements

Work with Service Delivery management, Practice Managers, and Sales on staffing and pipeline activity

Direct and participate in formal customer sessions including steering committees and launch teams

Drive overall customer satisfaction, scope control and general engagement satisfaction

Hires, trains, develops, and evaluates team members, taking corrective action as necessary in accordance with company policy

Position Requirements

Basic Qualifications

Bachelor’s degree in information technology, project management, computer science, or related field

At least three (3) years experience working on infrastructure projects or consulting in a technical or supporting role, e.g. program/project manager, technical leadership, etc. to include three (3) years directly managing technical projects or programs

Other Required Qualifications

Demonstrated ability to understand a client’s requirements and present appropriate options

Demonstrated project/program management skills

Demonstrated knowledge of application programming, database, and system design

Demonstrated presentation and communication skills

Preferred Qualifications

Project Management Professional certification

Demonstrated knowledge in industry-standard methodologies, including project management, program management, system development lifecycles (i.e. PMBOK, CMM, RUP, Agile, and/or RAD)

Experience evaluating customer strategy, and creating and executing new sales

Data Privacy and Security

All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.

Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.

Essential Functions

The position exists to provide consulting solutions to customers a nd as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Sirius will not sponsor work eligibility for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Keywords: Sirius Computer Solutions, Inc, Milwaukee , Engagement Manager, Other , Milwaukee, Wisconsin

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