First / Day Second / Afternoon Third / Night
July 28, 2020
Department: Hotel - Property Operations Benefits
Reports To: Director of Operations Approved Date:
SUMMARY As the leader of the business unit, manages all
functions to ensure efficient and profitable operation by
performing the following duties personally or through subordinate
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Reinforces standards for personnel administration and
performance in compliance with KHC policies/procedures, state,
federal and local laws; standards on service to patrons, room
rates, advertising, publicity, sales goals, credit, food selection
(depending on business unit) and service, and type of patronage to
Oversees and manages the business unit's overall financial
performance including but not limited to: Revenue Management,
Accounts Payable, Accounts Receivable, Payroll, Cash Handling and
Purchasing and communicates with corporate support staff as
Develops and manages operating budgets in conjunction with
subordinate managers and Director of Operations.
Ensures compliance with franchise agreements through regular
inspections of the quality and service programs, franchise required
reports are accurate filed on time, new standards and capital needs
are addressed and the guest relations cases are answered in a
Monitors the recruitment, hiring, training, development and
orientation of all employees. Oversees employee relations and
provides leadership for all staff members.
Oversees and ensures compliance on safety training and programs
such as MSDS status, lock out tag out, safety committees,
blood-borne pathogens, prevention, fire/tornado procedures and
Controls funds, authorizes expenditures, and assists in planning
budgets for departments.
Oversees and ensures each employee understands and is offered
employee benefits during initial eligibility window or open
Holds weekly staff meetings to ensure that regular and
consistent communication is taking place. Holds department
heads accountable for revenue and departmental meetings.
Schedules and oversees the Manager on Duty (MOD) system at the
Monitors and reports to the Director of Operations changes in
the local market and competitive trends that affect business unit
Approves purchases of supplies and equipment within KHC
Inspects guests' rooms, public access areas, and outside grounds
for cleanliness and appearance.
Answers patrons' complaints and resolves problems quickly to
ensure guest satisfaction.
Ensures guest satisfaction through excellent customer service,
training and timely follow-up.
KHC POLICIES Responsible for following all KHC policies and
procedures as set forth in the KHC handbook and property specific
guidelines/standards. These policies include dress code,
safety and performance standards. Employees must also maintain
a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Manages 1-10 subordinate
supervisors who supervise a total of 10-250 employees in the
Housekeeping Department, Maintenance Department, Food & Beverage
Department, Front Desk Department, and Sales Departments. Is
responsible for the overall direction, coordination, and evaluation
of these units. Also directly supervises 1-2 non-supervisory
employees. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
EDUCATION and/or EXPERIENCE: Associates Degree (AA) and
three to four years experience or Bachelor's degree (BA) from
four-year college or university and two years experience; or
equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, develop, analyze and interpret
the most complex documents and financial reports. Ability to
respond effectively to the most sensitive inquiries or
complaints. Ability to read and interpret policies &
procedures and to provide guidance on implementation. Ability
to read, write and implement safety programs for employees and
guests. The ability to communicate clearly in person, via
telephone and in writing.
MATHEMATICAL SKILLS: Ability to understand, interpret, develop
and manipulate accounting concepts such as budgeting, cost
analysis, financial planning, percentages, turnover, general
ledger, accounts payable, payroll, accounts receivable and
REASONING ABILITY: Ability to define problems, collect data,
establish facts, draw valid conclusions, develop solutions and plan
ahead. Ability to interpret an extensive variety of
instructions in mathematical, formula or procedural form and deal
with several abstract variables.
CERTIFICATES, LICENSES, REGISTRATIONS: May require franchise
specific certification. Must have valid drivers license and
proof of insurability.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. All
employees must follow proper safety precautions at all times to
While performing the duties of this job, the employee is
regularly required to talk or hear. The employee frequently is
required to use hands to finger, handle, or feel and taste or
smell. The employee is occasionally required to stand; walk;
sit; reach with hands and arms; climb or balance; stoop, kneel,
crouch, or crawl; and . The employee must occasionally lift
and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust
WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job. All employees must follow
proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is
occasionally exposed to outside weather conditions and driving
conditions. The noise level in the work environment is usually
ACCOMODATION : Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
CRISIS MANAGEMENT: Must be able to handle a crisis in a calm,
effective manner. This may include upset guests, fire,
tornado, armed robbery and assault, bomb threats and accidents.
You like this. Sign Up to see what your friends like.
Failed loading page (Protocol "" is unknown)