Customer Servicer Representative
Company: NTT Data Inc
Posted on: November 21, 2020
NTT DATA Services is currently assisting our client in their
recruiting efforts for this role. This is not a position with NTT
Full Time Direct Hire
Onsite in Milwaukee, WI. This is not a remote position.
The Data Analyst is responsible for designing, creating and
executing analytical products including standard reporting, custom
reporting, import/export data files and simulation models. The Data
Analyst will work with staff to produce reports that provide
valuable insight for all areas of the business to enable continuous
business improvements with current practices, products and
Essential Duties and Responsibilities
1. Develop and execute standard reports, custom reports, and data
files using AS/400 and MS SQL Server data query tools and provide
2. Interpret data and analyze results using statistical techniques
and provide ongoing reports.
3. Identify, analyze, and interpret trends or patterns in complex
4. Work closely with management to prioritize business and
5. Initially validate results to ensure data integrity of the
reports and/or files produced.
6. Work with internal customers on custom data reporting and file
requests to define requirements, create queries to meet
requirements, conduct testing, and any import/export processes.
7. Establish and document report data formatting, delivery methods,
and maintenance procedures.
8. Work with clients to establish eligibility data exchange and
write data mapping specifications for custom file layouts. This
includes testing eligibility data files with vendor, defining
profiles, and documenting procedures.
9. Support corporate initiatives and projects related to data
requests and analytical products.
10. Train internal and external users on reporting tools and
provide ongoing support.
11. Work with external customers and system vendors to coordinate
data file transfers.
12. Submit routine reports to internal staff and executive team as
13. Devote up to 10% of time providing quality management reporting
for the mail service pharmacy.
14. Complete other duties as assigned.
Education and Experience
BS degree in Information Technology, Mathematics, and/or Statistics
or equivalent combination of education and experience.
3 years of experience authoring SQL queries and using report
writing tools with SSRS experience. (preferred)
Prior pharmacy/medical claim data reporting and analysis.
Adaptable to change and able to work independently and as part of a
Technical expertise with data modeling, database design, and data
Strong problem analysis skills to include the use of mathematical
concepts to validate results.
Strong analytical skills with the ability to collect, organize,
disseminate, and present significant amounts of information with an
attention to detail and accuracy.
Proficient with Microsoft Office Professional.
Clear and concise communication with superior written and verbal
Ability to interact with all levels of internal and external
Manage and prioritize work effectively with minimal
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify
the modern complexities of business and technology, delivering the
insights, solutions and outcomes that matter most. We deliver
tangible business results by combining deep industry expertise with
applied innovations in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of
NTT DATA Corporation, a top 10 global business and IT services
provider with 118,000+ professionals in more than 50 countries, and
NTT Group, a partner to 88 percent of the Fortune 100. Visit
nttdataservices.com to learn more.
NTT DATA, Inc. (the \\"Company\\") is an equal opportunity employer
and makes employment decisions on the basis of merit and business
needs. The Company will consider all qualified applicants for
employment without regard to race, color, religious creed,
citizenship, national origin, ancestry, age, sex, sexual
orientation, gender identity, genetic information, physical or
mental disability, veteran or marital status, or any other class
protected by law. To comply with applicable laws ensuring equal
employment opportunities to qualified individuals with a
disability, the Company will make reasonable accommodations for the
known physical or mental limitations of an otherwise qualified
individual with a disability who is an applicant or an employee
unless undue hardship to the Company would result.
Keywords: NTT Data Inc, Milwaukee , Customer Servicer Representative, Other , Milwaukee, Wisconsin
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