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Help Desk/Desktop Support

Company: TEKsystems c/o Allegis Group
Location: New Berlin
Posted on: February 22, 2021

Job Description:

Description:SUMMARY DESCRIPTION:Responsible for the installation, configuration, operation and maintenance of systems hardware and software and related infrastructure. Develops system policies and procedures related to the network environment.DUTIES & RESPONSIBILITIES:1. * Configures, maintains, and deploys desktop operating systems, ensuring data integrity and system security; installs, configures, troubleshoots and responds to user concerns for desktops, laptops and mobile devices.2. *Manage Help Desk activities and support for end users. Installs, maintains and supports end-user software products. (Microsoft Office, Pro-E, AutoCAD, etc.)3. Maintains Unified Communications system, and provides user support for cell and voice mail password issues, changes and other concerns.4. Coordinates with software/hardware vendors for delivery, installation and troubleshooting needs; ensures service and repairs for hardware, printers, scanners, and other equipment or devices.5. * Maintains and updates virus protection.6. Maintains fixed asset inventory of all hardware and software licenses.7. * Creates and maintains system documentation, including updates, policy and procedures, imaging standards, etc.8. Stays current with technology through resourcing publications and educational opportunities.9. Trains technical support staff to perform essential duties in times of absence.10. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.11. Performs other duties as assigned/requested.Skills:

  • windows 10, office 365, hand scannerTop Skills Details:
    • Ability to work remotely or onsite in person.
    • Work with Office personnel and warehouse workers. Must have great customer service and patience.
    • Resourcefulness (Ability to work on a variety of equipment. Example - The scales in the warehouse now plug into a usb port so the IT department are now responsible for them)Additional Skills & Qualifications:
      • This is mainly a mon - fri job but every once in a while they made need to answer a text or email at night or over the weekend.Experience Level:
        • Intermediate LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. - provided by Dice

Keywords: TEKsystems c/o Allegis Group, Milwaukee , Help Desk/Desktop Support, Other , New Berlin, Wisconsin

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