Team Lead, Access Operations

Company: ProHealth Care, Inc.
Location: Oconomowoc
Posted on: February 22, 2021

Job Description:

Begin your story with ProHealth Care.-- Enjoy our--video series --featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here. For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas - providing outstanding care across a full spectrum of services. We strive to continuously improve our community's health and well-being by combining skill, compassion and innovation. All members of our team - whether clinical or non-clinical - have a direct impact on the delivering on our brand promise "The Way You Should Be Treated". Employees in our corporate departments are a vital part of our overall success and in turn indirectly help us provide exceptional patient care. What You Will Do: Demonstrates a high level of performance in the Contact Center employee role and effectively establish, prioritize and balance the various duties of both the lead and employee roles. Provide first level support to the--Contact Center Staff.
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A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on Call Center activities. Responsible for the monitoring of daily operational functions of the Contact Center--Department and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills.
What you will need:

• High school diploma or equivalent.
• At least 2 years of related call center and/or healthcare experience.--
• Previous leadership experience preferred. About Us: Learn more at ProHealthCare.org/Careers. ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Keywords: ProHealth Care, Inc., Milwaukee , Team Lead, Access Operations, Other , Oconomowoc, Wisconsin