Palliative Care Specialist - Coordinator
Company: ProMedica Senior Care USA, Inc.
Posted on: February 22, 2021
The safety and well-being of our residents, patients, employees
and visitors is our priority. Click here for more information about
what COVID-19 precautions we are taking. Over the next 18 months,
facility names and signage will change across the nation, but our
mission remains the same. Learn More > Milwaukee, Wisconsin 4658
- Heartland Hospice - Serving Southeastern Wisconsin ProMedica is a
mission-based, not-for-profit health and well-being organization
headquartered in Toledo, Ohio. It serves communities in 28 states.
The organization offers acute and ambulatory care, an insurance
company with a dental plan, and post-acute and academic business
lines. The organization has more than 49,000 employees, 12
hospitals, 2,500+ physicians and advanced practice providers with
privileges, 1,000+ healthcare providers employed by ProMedica
Physicians, a health plan, and senior care services.
ProMedica`s senior care division, formerly known as HCR ManorCare,
operates 335+ assisted living facilities, skilled nursing centers,
memory care communities and hospice and home health care agencies.
Services are provided in 26 states and currently operate under the
brand names Heartland, ManorCare, ProMedica and Arden Courts. Over
the next 18 months, the senior care entities will begin to rebrand
Driven by its Mission to improve your health and well-being,
ProMedica has been nationally recognized for its advocacy programs
and efforts to address and lead in social determinants of health,
champion healthy aging and cultivate innovative solutions. For more
information about ProMedica senior care services, please visit
Description ProMedica Palliative Care in conjunction with Heartland
Hospice/ProMedica Senior Care is searching for a full-time
Palliative Care Specialist. This is an exciting opportunity to be
the main administrative professional for the palliative care
team.--The Palliative Care Specialist will coordinate and manage
all day to day business affairs and other operational activities
related to the administration of the local palliative care office
by performing the following duties including, but not limited
- Coordinate and manage all day-to-day business affairs and other
operational activities related to the administration of the
palliative care department.
- Assist Central Intake Admission Coordinator with obtaining
insurance pre-authorizations and initiating patient contact.
- Ensure--the maintenance of up-to-date account information for
existing referral sources (i.e. address, contact, preferences,
etc.) and maintain--referral source communication preference
- Maintain--insurance records on all patients and obtain--timely
re-authorizations for continued care when necessary.
Demonstrate--understanding of all payer sources and impact on
- Advise Palliative Care Team of patient acceptance and provide
all relevant information including accurate insurance and admission
information in order to ensure appropriate disclosure of rights and
responsibilities, financial liabilities and benefit plan to
patients and their family.
- Maintain communication with pending patients, their families
and referral sources and routinely follow--the progress of
prospective patients in order to assure continuity of care.
- Manage all daily clinical records functions including
implementing clinical records policies. Ensure clinical record
systems are maintained in compliance with state and federal
regulations and company policies.
- Assist as requested to provide timely responses and further
information related to all billing denials, and postpayments audits
of submitted claims.
- Establish and maintain professional and productive
relationships with all referral sources. Acts as a resource for
customers and community as a whole regarding palliative care.
- Scheduling of initial Nurse Practitioner visit--The ideal
candidate will have excellent--attention to detail, computer skills
(Word, Excel, Outlook, familiarity with electronic charting),
customer service and phone skills, superb organizational and
multitasking skills and medical terminology knowledge. Prior
experience in home health, hospice or palliative care
preferred.--In return for your expertise, you'll enjoy excellent
training, competitive compensation, industry-leading benefits,
supportive team and unlimited opportunities to learn and grow. Be a
part of the team leading the nation in healthcare. Educational
RequirementsHigh school diploma or equivalent. Current, active
licensure as LPN or RN preferredPosition Requirements
- Excellent organizational skills
- Demonstrate problem solving and decision-making abilities
- Excellent written and verbal communication skills including
- Knowledge of medical terminology. Prior experience in home
health, hospice or palliative care environment preferred
- Ability to work well with an interdisciplinary team and health
- Customer service focus evidenced by ability to establish and
maintain rapport with patients, families and referral
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Keywords: ProMedica Senior Care USA, Inc., Milwaukee , Palliative Care Specialist - Coordinator, Other , Milwaukee, Wisconsin
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