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Palliative Care Specialist - Coordinator

Company: ProMedica Senior Care USA, Inc.
Location: Milwaukee
Posted on: February 22, 2021

Job Description:

The safety and well-being of our residents, patients, employees and visitors is our priority. Click here for more information about what COVID-19 precautions we are taking. Over the next 18 months, facility names and signage will change across the nation, but our mission remains the same. Learn More > Milwaukee, Wisconsin 4658 - Heartland Hospice - Serving Southeastern Wisconsin ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division, formerly known as HCR ManorCare, operates 335+ assisted living facilities, skilled nursing centers, memory care communities and hospice and home health care agencies. Services are provided in 26 states and currently operate under the brand names Heartland, ManorCare, ProMedica and Arden Courts. Over the next 18 months, the senior care entities will begin to rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit

Description ProMedica Palliative Care in conjunction with Heartland Hospice/ProMedica Senior Care is searching for a full-time Palliative Care Specialist. This is an exciting opportunity to be the main administrative professional for the palliative care team.--The Palliative Care Specialist will coordinate and manage all day to day business affairs and other operational activities related to the administration of the local palliative care office by performing the following duties including, but not limited to:

  • Coordinate and manage all day-to-day business affairs and other operational activities related to the administration of the palliative care department.
  • Assist Central Intake Admission Coordinator with obtaining insurance pre-authorizations and initiating patient contact.
  • Ensure--the maintenance of up-to-date account information for existing referral sources (i.e. address, contact, preferences, etc.) and maintain--referral source communication preference information.
  • Maintain--insurance records on all patients and obtain--timely re-authorizations for continued care when necessary. Demonstrate--understanding of all payer sources and impact on revenue.
  • Advise Palliative Care Team of patient acceptance and provide all relevant information including accurate insurance and admission information in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan to patients and their family.
  • Maintain communication with pending patients, their families and referral sources and routinely follow--the progress of prospective patients in order to assure continuity of care.
  • Manage all daily clinical records functions including implementing clinical records policies. Ensure clinical record systems are maintained in compliance with state and federal regulations and company policies.
  • Assist as requested to provide timely responses and further information related to all billing denials, and postpayments audits of submitted claims.
  • Establish and maintain professional and productive relationships with all referral sources. Acts as a resource for customers and community as a whole regarding palliative care.
  • Scheduling of initial Nurse Practitioner visit--The ideal candidate will have excellent--attention to detail, computer skills (Word, Excel, Outlook, familiarity with electronic charting), customer service and phone skills, superb organizational and multitasking skills and medical terminology knowledge. Prior experience in home health, hospice or palliative care preferred.--In return for your expertise, you'll enjoy excellent training, competitive compensation, industry-leading benefits, supportive team and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare. Educational RequirementsHigh school diploma or equivalent. Current, active licensure as LPN or RN preferredPosition Requirements
    • Excellent organizational skills
    • Demonstrate problem solving and decision-making abilities
    • Excellent written and verbal communication skills including telephone technique
    • Knowledge of medical terminology. Prior experience in home health, hospice or palliative care environment preferred
    • Ability to work well with an interdisciplinary team and health care providers
    • Customer service focus evidenced by ability to establish and maintain rapport with patients, families and referral sourcesCategoryAdministrativePosting ID Ad Feed Stay up to date on news and events as well as details on current opportunities that match your preferences and interests. Sign up below.

Keywords: ProMedica Senior Care USA, Inc., Milwaukee , Palliative Care Specialist - Coordinator, Other , Milwaukee, Wisconsin

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