User Experience Researcher

Company: Northwestern Mutual
Location: Milwaukee
Posted on: February 23, 2021

Job Description:

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Summary User Experience Researchers inform, shape, evaluate, and monitor the user experiences delivered to consumers, the field, and home office employees through a variety of qualitative and quantitative research techniques. They work collaboratively with leaders, designers, and other stakeholders to support user-centered, data-driven decision-making throughout the product development lifecycle.-- Primary Duties & Responsibilities

• Plan and execute qualitative and quantitative user research
• Communicate research findings and insights to stakeholders and advocate for the end-user in both tactical and strategic experience design decision-making
• In terface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors
• Understand stakeholder research needs and identify the right research methodologies to address them
• Develop UX Research artifacts including proposals, moderator's guides, and research reports
• Identify unmet research opportunities that can add value and efficiently execute them
• Recruit and maintain lists of targeted research participants from internal and external sources
• Serve as a source of user knowledge for the organization Knowledge, Skills, Abilities
  • Master's degree or higher i n Human Factors, Cognitive Psychology, HCI or related field
  • 1-3 years of previous experience conducting quantitative and qualitative research in an academic or applied setting
  • Quantitative and qualitative research methods such as interviews, surveys, contextual inquiry, diary studies, card sorting, usability testing, competitive benchmarking, etc.--
  • Knowledge of user-centered design lifecycle.--
  • Working knowledge of tools such as UserZoom , User Testing, Morae, Qualtrics, Optimal Sort.--
  • E xperience applying research methods to product development/user centered desig n
  • Familiar with many UX research methods with demonstrated master y of a few
  • Executes project work independently, managing simple programs of research with moderate supervision
  • Influences project and project leadership #LIPOST #INPOST This job is not covered by the existing Collective Bargaining Agreement. Required Certifications: Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!-- We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law. Posted 3 Days Ago Full time JR-17542 About Us At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual. What started in Milwaukee, WI has grown into 7,000+ home office professionals split across 3 campuses: New York City, Franklin and downtown Milwaukee (HQ) - each one bringing with it its own unique talent and culture. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual as we are growing our digital and tech capabilities and are always on the lookout for bright, tech-savvy candidates. Northwestern Mutual is proud to be an equal opportunity and affirmative action employer. We have chosen to build a diverse and inclusive workplace where talented people from all backgrounds want to be, want to stay, and want to build their future. We celebrate and support our differences for the benefit of our employees, our products, and our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

Keywords: Northwestern Mutual, Milwaukee , User Experience Researcher, Other , Milwaukee, Wisconsin