MilwaukeeRecruiter Since 2001
the smart solution for Milwaukee jobs

Customer Experience Specialist

Company: Goodwill TalentBridge
Location: Brookfield
Posted on: February 22, 2021

Job Description:

Goodwill TalentBridge, along with our client, an educational institution in the Brookfield, WI, is recruiting for a Customer Experience Specialist. This is a temp-to-hire opportunity, with a pay rate of $15 dollars per hour, with an increase in pay once hired on.Hours:Monday-Thursday: 10:30am-7:30pmFriday: 9:30am- 6pmEvery Other Saturday: 8a-4pPosition Overview:In this role, the Customer Experience Specialist is the first point of contact for our customers via phone, email,--or--chat.--The--primary--function--is--to--address--customer--inquiries--regarding--their--licensing--and continuing--education--products,--both--pre---and--post-purchase,--or--coordinate--inquiry--resolution--by interfacing--with--applicable--internal--departments--on--the--customer's--behalf. A--customer--experience specialist is someone whose interactions result in excellent customer relationship management and a positive brand image.This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of customer support roles. This role requires proficiency in computer skills, excellent verbal and written communication, enthusiasm, and flexibility. We're also looking for someone who is a self- starter,--able--to--manage--multiple--projects--and--embraces--the--prospect--of--being--part--of--a--growing organization, where they can personally make a difference.Core Responsibilities: The Customer Experience Specialist role is primarily responsible for:--- Address--student--inquiries--in--a--friendly--and--professional--manner--and--provide--timely,--accurate resolution via telephone, email, and chat.--- Identify customer needs and take proactive steps to maintain positive experiences--- Use tools and resources available to efficiently and accurately solve problems.--- Follow proper procedures and provide accurate information to customers to remain compliant with state regulations.--- Issue proper certificates to students as they complete their course, online and/or live classes.--- Document customer interactions in the designated systems.--- Complete--outbound--communication--as--needed--via--phone--or--other--methods--to--ensure--timely resolution of customer issues.--- Develop company-specific proficiency in products, content, and departmental procedures.--- Participate as needed with training of new team members.Role Requirements:--- High School Diploma required; Associates Degree or higher preferred--- One year of experience in a Customer Service / administrative role highly preferred--- Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.--- MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent--- Exceptional interpersonal skills and client-oriented approach.--- Excellent organizational and time management abilities.--- Ability to work both independently and as a team member, incorporating supervisor feedback.--- Ability to construct correspondence that is professional, concise and grammatically correct.Benefits:Our client offers a variety of competitive workplace benefits, including financial planning support, time off benefits, employee assistance programs, medical cover and participation rewards.

Keywords: Goodwill TalentBridge, Milwaukee , Customer Experience Specialist, Other , Brookfield, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Are you tired of a dead end job?
Description: We are committed to giving the support needed to become successful offering a variety of
Company: Living Healthy
Location: Oak Park
Posted on: 02/27/2021

Hiring OTR Solo & Team Lease Operators
Description: All Drivers Enjoy 5,000 relocation package99 No touch freightPaid hotel, meals, and transportation for orientationOrientation completion
Company: Hirschbach Motor Lines Inc
Location: Sheboygan
Posted on: 02/27/2021

Tired of 9 to 5; Work From Home
Description: Premier Health and Dental Benefits Discount Company is seeking energetic, self-motivated people to work
Company: Living Healthy
Location: Wheaton
Posted on: 02/27/2021


Door Screener- Sheboygan- Casual TEMP
Description: Title Door Screener- Sheboygan- Casual TEMP Description This position will work 8-15 hrs per week and is a Temporary position. Building Entrance Screener (more...)
Company: Prevea Health
Location: Sheboygan
Posted on: 02/27/2021

Bilingual Behavioral Therapist
Description: Company DescriptionEverything we do is focused on a single goal: making a difference in children's lives.Join our team to enjoy - competitive compensation 17- 19 , free RBT training, mentorship programs (more...)
Company: The Autism Therapy Group
Location: Oak Park
Posted on: 02/27/2021

Energetic Stylist Wanted in Palos Heights
Description: Looking for an energetic and experienced licensed cosmetologist for an established,
Company: Gazebo Room
Location: Orland Park
Posted on: 02/27/2021

Hiring OTR Solo & Team Lease Operators
Description: All Drivers Enjoy br br 5,000 relocation package br 99 No touch freight br Paid hotel, meals, and transportation for orientation br Orientation completion incentive
Company: Hirschbach Motor Lines Inc
Location: Orland Park
Posted on: 02/27/2021

Part Time - List your Garage or Parking Space - $300/mo
Description: Neighbor Parking Storage HostRent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor
Company: Neighbor.com
Location: Wheaton
Posted on: 02/27/2021

Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sheboygan
Posted on: 02/27/2021

Data Architect
Description: Responsible for the design, development and ongoing support of master data architectures to enable information transparency and data quality across systems and organizational boundaries including Human (more...)
Company: G12 Staffing
Location: Sheboygan
Posted on: 02/27/2021

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Milwaukee RSS job feeds