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Program Support Specialist

Company: Wisconsin Community Services
Location: Milwaukee
Posted on: April 9, 2021

Job Description:

Program Support SpecialistJob Code: 2021-SPECIALI-003Location: Division of Specialized ServicesDepartment: UPFT/PT Status: Full TimeJob Responsibilities: Position Summary: This position assists and supports the daily operation of the Unlimited Potential outpatient clinic, providing clerical and administrative support functions. Essential Functions:

Greet all guests entering, including but not limited to; youth, young adults, adults, families, and professionals.
Provide clerical support to the Unlimited Potential team.
Develop and complete program specific reports.
Responsible for ordering supplies.
Support scheduling building repairs and communication with facilities team.
Assist in scheduling appointments and providing follow up.
Develop room reservation system and be central contact for all room reservations.
Support quality assurance functions to ensure programs remain in full contract compliance.
Update and monitor records to support program leader in printing and obtaining records, and auditing records.
Support staff remaining in compliance with all WCS policies and procedures.
Develop tracking and monitoring systems to monitor compliance and add efficiencies to operations.
Uphold and promote a positive and supportive culture for participants and staff.
Maintain client confidentiality within all written and verbal communications.
Adhere to state licensing requirements.
Adhere to WCS Policies and Procedures.
Other duties as assigned.

Other Duties and Responsibilities: Other job-related duties as may be necessary to carry out the responsibilities of the position.Job Qualifications: Minimal Qualifications:

Minimum of a high school diploma or equivalent.
Two years minimum of clerical or customer service experience.
Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
Advanced organization skills.
Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
Meet all the employee requirements including references, criminal and caregiver background check, drug test, and driver's record check.

Other Job Information (if applicable): Work Relationship and Scope: Reports directly to the Clinical Manager, and works closely with Unlimited Potential staff and contractors. Interacts with all staff and direct interaction with the people being served and professionals. Personal Attributes: The person in this position must be passionate about the WCS mission and be a role model for accountability and a culture of excellence by virtue of high-quality program standards and compliance. Be a collaborative team player. Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, contractors, participants, and all external persons and agencies involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs. Knowledge, Skills, and Abilities: This person must have exceptional customer service and clerical skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detail work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues. Working Conditions: Work is performed in a fast-paced office setting. Must be comfortable being around and/or interacting with people with substance use and mental health needs. Flexible work schedule may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Driving for the position is required. PM21 PI132276091

Keywords: Wisconsin Community Services, Milwaukee , Program Support Specialist, Other , Milwaukee, Wisconsin

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