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API Senior Product Owner - Markel Digital

Company: Markel Corporation
Location: Pewaukee
Posted on: May 5, 2021

Job Description:

Company Information:What we look forOur exceptional and motivated employees are our greatest strength. Our employees provide the highest level ofcustomer service and help maintain our position as a leader in the global marketplace.Markel StyleThe Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.If you think you have these core attributes we want to hear from you.Job Summary:As part of Markel's Digital organization, you will have the opportunity to discover and create the next generation of online insurance experiences - positioning Markel as a leading digital company.The API Product Owner will be responsible for leading our API enablement and integrations capabilities. This individual will help define and drive the strategy and roadmap for our API tools to integrate Markel's products into partner systems. In this role, you will collaborate closely with other members of the product owner team, Engineering, DevOps, Strategic Partnerships, Sales, Customer Support and other internal and external stakeholders. Learning from discussions with our potential partners and customers will be an essential part of the role.The API Product Owner acts as the liaison between the API team, the business, and the consuming developers of the APIs. The API Product owner needs to have a thorough understanding of APIs and become well acquainted with the design standards of the Enterprise. They will also ensure that their APIs are properly marketed, categorized and documented on the API Developer Portal.The Product Owner must have a passion for great customer experiences, a strong understanding of modern software technology, and proven experience in the insurance or financial services industries.Responsibilities:* Work with stakeholders to create and implement digital visions, strategies, and roadmaps that address business needs and future growth.* Understand all aspects of the internal and external environment through research efforts, in-depth understanding of voice of the customer, industry trends, vendor/platform capabilities, and best practices for servicing our customers' digital needs.* Seek out innovative solutions and collaborate with stakeholders to choose the best options to pursue.* Build and maintain a Product Roadmap based on the organization's vision, goals, and success metrics, functional area strategies, user input, target architecture, and market research* Drive transparency to roadmap detail, progress, roadblocks, etc. (across partners, Agile teams, senior leadership, etc.)* Sequence the Product Roadmap and ensure epics, features, and stories are right-sized and adequately groomed for input into Agile teams for delivery* Bring the voice of the customer into product features, ensuring that features delivered are aligned with the intended business outcomes.* Prioritize user stories for new features, maintenance, and non-functional requirements.* Conduct backlog refinement sessions. Provide functional design, clarifications, and other details on user stories to help the development teams build a quality product* Review acceptance criteria for user stories, ensure that they meet the Definition of Ready and are always current.* Serve as primary point of contact for implementation activities and work closely with cross-functional teams to meet scheduled milestones.* Provide oversight to the API customer support function* Be the subject matter expert for Markel's API catalog and integration capabilities.* Own and mature the Developer Portal* Collaborate with our Alternative Distribution team to help ensure our API's support new partnership integrations, are optimized for end-user experience, and easy to test and use.* Be an advocate for your product by articulating the customer and business value to all levels of the organization. Develop compelling presentations and business cases to communicate and earn support for your product vision.* Provide reports to update management and stakeholders on product development operations* Analyze customer opinions and feedback to determine features or components that will add good value to a product* Assess product value stream to identify areas that require improvements* Measure product performance as well as value delivered to clients in order to make adjustments where necessary* Develop and implement action plans for building and sustaining demand for a product* Ensure implemented product features add value to end users and meet strategic expectationsSkills/Experience:* An appreciation of how API capabilities need to fit into larger value chains and function coherently in conjunction with the company's portals, partners' applications, and third-party services.* Solid understanding of API lifecycles and the importance of and strategies for managing contract change over time.* Demonstrated grasp of the benefits and constraints presented by different API delivery options, such as REST vs GraphQL endpoints, XML vs JSON data representations, spec documents in OAS vs Swagger, YAML vs JSON, etc.* Systems thinking approach to API capabilities and how they will be utilized by consumers, both in isolation and as components within broader workflows, including what documentation characteristics will most effectively flatten the consumer's learning curve.* Must have experience working with developers and partners to define API capabilities and with solutions that require integration with third party and customer systems.* Demonstrated experience in establishing product plans and roadmaps based on prioritization of opportunities, deep understanding of customer needs, and the organization's ability to execute.* Outstanding written and verbal communication skills* Comfortable in front of customers and curious about their pain points.* Proven analytic skills and ability to translate market findings into new product innovations* Demonstrated ability to manage projects independently while meeting critical milestones* Ability to communicate technical information to both technical and non-technical audiences* Prior experience working within agile software development environment* Strong working knowledge of insurance underwriting and/or (Re)insurance related systems knowledge a plus.* Proven ability to understand complex business and technical concepts and to be able to make good judgment when faced with trade-offs.* Agile SCRUM Product Owner or Scrum Master certification preferred* Undergraduate degree in a relevant discipline is preferredPlease note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. Remote working is still the preferred method of working for most positions at this time. Effective 6/1/21 we will implement a return to work strategy that allows for three days in the office every other week. We will update with further developments."Why work for us?"Diversity and inclusionMarkel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.Community involvementMarkel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.Commitment to open doorsMarkel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.Entrepreneurial spiritAs the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

Keywords: Markel Corporation, Milwaukee , API Senior Product Owner - Markel Digital, Other , Pewaukee, Wisconsin

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