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Service Cloud Salesforce Administrator (Franklin)

Company: Arrow Electronics
Location: Franklin
Posted on: May 6, 2021

Job Description:

Position:Service Cloud Salesforce AdministratorJob Description:What you will be doing:

  • Leverage knowledge of industry best practices and work with business functions to uncover opportunities for business improvement through SFDC enhancement.
  • Evaluate new business project requests, assess business value, and prioritize.
  • Define, document and groom user stories and business processes, especially for customer support and success.
  • Develop detailed business requirements and acceptance criteria for target improvements.
  • Build, test, deliver and provide post-deployment support for solutions delivered, from small enhancements to large projects.
  • Leverage knowledge of best practices for key performance indicators and build reports and dashboards for business functional teams.
  • Perform user support and account maintenance
  • Communicate and train impacted organizations on process and system changes.What we are looking for:
    • Minimum two years of experience as a Salesforce.com Service Cloud administrator
    • Salesforce.com Admin ADX201 or ADM201
    • Service Cloud certifications
    • Strong understanding of the platform functionality and best practices
    • Strong data management abilities
    • Excellent project management skills and a positive attitude
    • Excellent verbal and written communication skills
    • Creative and analytical thinker with strong problem-solving skills
    • Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes
    • Ability to meet deadlines, handle and prioritize simultaneous requestsAdditional Preferred Skills:
      • Salesforce.com Admin ADX211 or ADM211 strongly preferred
      • Experience with Agile methodology and Jira
      • Experience with Salesforce.com Sales CloudExperience / Education
        • Typically requires 2-4 years of related experience with a 4 year degree.What s In It For YouAt Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package ()
          • Medical, Dental, Vision Insurance
          • 401k, With Matching Contributions
          • Paid Time Off
          • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
          • Short-Term/Long-Term Disability Insurance
          • Wide Variety of Growth OpportunitiesAnnual Hiring Range/Hourly Rate:$72,000.00 - $88,000.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-CO-Denver, Colorado (Panorama Arrow Building)Time Type:Full timeJob Category:Information TechnologyEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: Arrow Electronics, Milwaukee , Service Cloud Salesforce Administrator (Franklin), Other , Franklin, Wisconsin

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