Help Desk IT - Entry Level
Company: INOC LLC
Posted on: May 6, 2021
The NOC Engineer Level 1 position acts as the first point of
contact answering phone calls and emails based on the clients'
needs. The person in this position is required to work in a team
environment, under limited supervision and reports to the Shift
Lead. Due to the nature of INOC's 24x7 support business, the NOC
Engineer Level 1 must be present in the Network Operations Center
(NOC) at all times during the work shift.
INOC's Service Desk is comprised of Help Desk, Call Desk and
Scheduled Maintenance activities. The Service Desk provides first
level support to end-users working in an office or equipment
maintenance environment. All Service Desk staff should have a basic
knowledge of using and troubleshooting PCs, related peripherals,
Windows operating system, Microsoft Office, Printers, Mobile
devices (tablets, smartphones), network connectivity, and the
ability to handle clerical requests.
--- Answer incoming calls in a pleasant helpful manner
--- Listen to voicemail messages and respond to customers'
--- Escalate issues to Shift Lead
--- Update customers regarding the status of their inquiries or
issues via telephone or email
--- Research and resolve issues such as documentation requests,
repeat issues, customer follow-up as appropriate
--- Execute projects given by Supervisor
--- Excellent customer service, written and oral communication
--- Solid computer skills and a passion for technology.
--- Two years' experience in a customer service position
--- A high level of professionalism.
--- Experience with problem research and resolution is a plus.
--- Ability to work independently as well as with a team.
--- Proven experience in installing and configuring operating
systems, networked and local printers, and business
--- Eager problem-solver who listens for customer cues and actively
resolves problems with grace and integrity
--- Prior experience with IT support ticketing systems
--- Working knowledge of user administration and bug fixing in a
client server environment
--- Microsoft Office 365 experience preferred
--- Comprehensive knowledge of PC desktop/workstations
Keywords: INOC LLC, Milwaukee , Help Desk IT - Entry Level, Other , Brookfield, Wisconsin
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