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Under general supervision perform standard but diversified general
office duties requiring some knowledge of the unit’s transportation
and/or warehouse and company policy, practice and procedures.
Respond to general inquires and telephone calls concerning area
activities in accordance with established policies and procedures.
(Includes general clerical assignment in the following areas;
VoxWare, Truck Builder, Red Prairie, Kronos, Incentive/Component
Pay, Road Net, XATA, Shopfax, equipment inventories and warranties,
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Operations Clerks start at $17 per
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ESSENTIAL DUTIES & RESPONSIBILITIES:
Communicate with internal and external customers. Respond
to general inquires and telephone calls. Respond to requests
by researching information. May be authorized to make decisions on
routine matters as delegated by the supervisor. Refer
problems to supervisor/manager for resolution.
Review and answer routine inquiries.
Prepare and process routine forms and documents, such as time
sheets, requisitions, purchase orders, DVIR's, shipping labels,
etc. following standard procedures.
Collect, track and input data relative to Operations
metrics. (including but not limited to; shorts, mispicks,
dump/damage, service level, associate over-time)
Maintain files, record keeping activities and confidential
Problem resolution on a smaller or less complex scale or in a
liaison role. May handle or assist in a segment of a
Create and maintain basic charts, graphs, spreadsheets and
databases. Prepare summary information for manager's review.
Prepare and update recurring and routine internal reports, collect
and verify data.
Check documents for accuracy and completeness, cross reference
Verify information and data for compliance with regulations and
Monitor inventory levels of office supplies; initiate purchase
orders as necessary.
High school diploma or equivalent.
2-3 years clerical experience required, preferably in an
Must be able to refer to documentation or manuals/guidelines to
resolve issues and have a basic foundation of process to provide
some general assistance. Must have good computer skills
mainframe downloads; report generation; data entry and word
processing skills. Must be able to resolve a variety of
issues/topics of fairly routine nature with some independence.
Ability to Learn
Customer Service Orientation
Orientation/Gender Identity/National Origin/Protected