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Medicaid Supervisor - Customer Service

Company: Brookdale Senior Living
Location: Milwaukee
Posted on: June 11, 2021

Job Description:

Overview: Make Lives Better Including Your Own.

The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:
• 401(k) Retirement Savings Plan
• Benefit plan package
• Employee Stock Purchase Program
• Pre-tax Commuter Benefit
• Associate Compassion Fund
• Associate Discounts
• Identity theft protection
• Pet savings and insurance plans
• Voluntary benefits available

Full-time associate benefits:
• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
• Paid Time Off
• Adoption Benefit
• Tuition Reimbursement
• Company-provided life insurance and accidental death and dismemberment (AD&D)
• Voluntary STD and LTD Responsibilities: Responsible for the daily activities of the Accounts Receivable Medicaid team related to the billing and accounts receivable functions including training, performance evaluation, and deployment of resources within the department. Provides training and development of staff to maximize reimbursement, customer service, and provides support to management in order to help effectively identify and implement process improvements to maximize profitability.

  1. Supervises Medicaid Accounts Receivable processes and procedures to ensure quality, efficiency, monitor all account receivable reports to identify reimbursement trends. Resolves multiple issues within the department and creates reports for management.
  2. Processes all new Managed Care payers and the onboarding of new Medicaid communities.
  3. Works to improve Medicaid Accounts Receivable processes through technology or quality improvements. Develops policies and procedures for monitoring, identifying and reporting on billing and refund processing to ensure that all appropriate state payer deadlines and timely filling are met.
  4. Supervises and coordinates activities of associates providing billing and customer support services, ensuring necessary changes in staffing as needed.
  5. Interfaces with Treasury, Payer sources, Business Analysts, and IT personnel to resolve variances and problems, as needed.


This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Qualifications: Education and Experience
Bachelor's Degree in Accounting, Business, Finance or other related field required. Minimum five years related experience required; or equivalent combination of education and experience. Experience supervising a team of 10+ associates in a high-volume, fast-paced, multi-channel environment supervising Medicaid billing, accounts receivable and/or customer service functions.

Certifications, Licenses, and Other Special Requirements
None

Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Excellent computer & Microsoft Office skills. Ability to develop complex spreadsheet models using advanced functionality and develop queries to acquire and integrate data from existing systems. Excellent verbal and oral communication skills. Knowledge of third-party and government programs. Knowledge of State Medicaid programs, Managed Care programs and authorization processes.

Physical Demands and Working Conditions
  • Standing
  • Requires interaction with co-workers, residents or vendors
  • Walking
  • Sitting
  • Use hands and fingers to handle or feel
  • Reach with hands and arms
  • Stoop, kneel, crouch, or crawl
  • Talk or hear
  • Ability to lift: Up to 25 pounds
  • Vision


Brookdale is an equal opportunity employer and a drug-free workplace.

Keywords: Brookdale Senior Living, Milwaukee , Medicaid Supervisor - Customer Service, Other , Milwaukee, Wisconsin

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