Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education
Bachelor's Degree Travel Percentage :
Are you curious, motivated, and forward thinking? At FIS, youll
have the opportunity to work on some of the most challenging and
relevant issues in financial services and technology. Our talented
people empower us, and we believe in being part of a team that is
open, collaborative, entrepreneurial, passionate, and above all
About the team
We are seeking a Technical Writer II to join our team in
Milwaukee, WI or Orlando, FL.
The Banking Solutions Technical Writing Team creates user
assistance that helps our clients understand and use FIS Banking
Solutions financial services software. We create online help
systems; user manuals; administration guides; installation guides;
release notes; API documentation, and more. The writing teams
guiding principles: satisfy clients; deliver faster; demonstrate
personal leadership. We are currently on a journey of
transformation as well, redefining who we are, what we do, and how
we do it.
What you will be doing
Analyzing the user, user job functions, user knowledge level,
user assumptions, conditional tasks, and the role that a products
user assistance plays in helping users do their jobs.
Working closely with subject matter experts to identify the
content that meets user needs.
Developing a cost-effective user assistance strategy, including
accurate estimates and schedules.
Transforming the results of analysis and strategy into clear,
concise user assistance deliverables.
Collaborating effectively with FIS colleagues representing a
wide range of business functions, including product management,
development, project management, support, education and training,
client services, etc.
Contributing to the Teams transformation.
What you bring
5+ years of experience as a Technical Writer
Superior written and verbal communication skills, with a
demonstrated talent for explaining complex concepts in
Ability to quickly learn complex software systems and financial
industry business concepts.
Proficiency in mapping and organizing information for multiple
audiences, languages, and outputs.
Excellent problem-solving skills.
High degree of flexibility in response to project challenges in
a fast-paced development environment.
Ability to work equally well independently and as a team
Proficiency with the tools of our trade, including MS Office, MS
Teams, SnagIt, Paint, SharePoint, Confluence Wiki, JIRA, DITA
Experience in an Agile or SAFe environment.
DITA XML expertise.
Extra credit experience
Video design and development.
Chatbot design and development.
Content as a Service.
What we offer you
Varied and challenging work to help you grow your technical
A variety of career development tools, resources and
A fantastic range of benefits designed to help support your
lifestyle and wellbeing
FIS is committed to protecting the privacy and security of all
personal information that we process in order to provide services
to our clients. For specific information on how FIS protects
personal information online, please see the Online Privacy
FIS is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, marital status, genetic information,
national origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available here
For positions located in the US, the following conditions apply.
If you are made a conditional offer of employment, you will be
required to undergo a drug test. ADA Disclaimer: In developing this
job description care was taken to include all competencies needed
to successfully perform in this position. However, for Americans
with Disabilities Act (ADA) purposes, the essential functions of
the job may or may not have been described for purposes of ADA
reasonable accommodation. All reasonable accommodation requests
will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.