Retail Supervisor - Menomonee Falls
Company: Goodwill Industries of Southeast Wisconsin, Inc.
Location: Menomonee Falls
Posted on: June 12, 2021
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Job Description:
The Retail Supervisor is responsible for assisting with
supervision and assisting with the store and donation center
operations. Motivates the team to ensure that customer satisfaction
and production standards are being met to achieve established
revenue goals. Drives a positive customer experience by supporting
merchandising efforts and coaching engaging customer
interactions. RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the organization
and retail store operations. Implements, revises, and sustains
policies, procedures and programs. Typically works on projects and
initiatives that span 3 - 12 months. PRINCIPAL DUTIES: Project and Change Management: Effectively plans and manages own
work to reliably complete routine job responsibilities and special
assignments. May serve as a team member or subject matter expert on
formal projects or within the department. Effectively engages in
change affecting her/him, communicating appropriately with
supervisor. Follows through on learning, skill building, and
practice necessary to adapt to change. Problem Solving: Light supervision; works independently.
Periodic review of work by manager or senior coworker. Solves
problems of moderate to advanced complexity; able to identify root
cause, interpret data and resolve issues. Technical Skill: Understands and applies professional principles
and skills within area of specialization to modify processes to
resolve situations. Community Engagement: Champions Goodwill's community engagement
initiatives and serves as an ambassador for Goodwill in the wider
community. Maximize the value of all donated goods and maintain production
and store environment standards. Coordinate the proper rotation of goods in the store to ensure a
continuous flow of new merchandise. Support the training and coaching of all employees to reach
their potential as a highly productive and collaborative members of
the team. Oversee that there is adequate coverage at POS and in
donations. Assist with hiring process of associates; completing phone
screens, interviews, new hire orientations and training as
needed. Function as a service experience leader (SEL); operate register,
assign tills, maintain efficient customer flow, sales staff
productivity and proper cash controls. Maintain a safe and orderly work environment; ensure employees
operate equipment safely and follow safe work practices. Work with Store Management to conduct apprehensions following
established loss prevention policies and procedures. Accurately complete data entry of required reports on time.
Share with leadership insight or concerns found in report data or
other documentation. Consistently communicate and implement policies and procedures,
reporting concerns to leadership. Plan and organize work assignments to increase customer service
and protect assets. REQUIREMENTS: Two years of college education or experience equivalency, and a
minimum of 3 years' experience. Forklift certification, if required at site. Work varied schedule and flexible hours; a minimum of two
closing shifts per week and every other weekend as scheduled.
Additional nights and weekend shifts may be required to meet
business needs. CORE CULTURAL COMPETENCIES: Customer Focus: Independently anticipate and meet customer
needs, while searching for ways to improve customer service.
Internalize customer feedback, and follow up with customer to
ensure problems are solved by providing innovative ideas to meet
their future needs. Values Differences: Seeks out the diverse perspectives and
talents of others, striving to work effectively with others who
have different perspectives, backgrounds or styles. Behave with
sensitivity towards differences in cultural norms, expectations,
and ways of communicating. Challenge stereotyping or offensive
comments. Communicates Effectively: Shares information and updates with
others, while ensuring a clear, concise and professional
communication through reports, documentation, written and other
communications. Listens with interest to what others have to
say. Situational Adaptability: Demonstrates flexibility of responses
to different situations through adapting to the changing needs,
conditions, priorities or opportunities. Monitors how well an
approach is working to see if a change is needed, recognizing cues
that suggest a change in approach or behavior is needed. Drives Results: Demonstrates a strong drive to achieve
meaningful results, through driving tasks to successful completion
and closure. Sets high standards for own performance, showing
determination in the face of obstacles and setbacks. PHYSICAL/SENSORY DEMANDS: Regularly lifts and/or moves up 10 pounds, frequently lifts
and/or moves up to 20 pounds, occasionally lifts and/or moves up to
50 pounds. Moves about to accomplish tasks. Lift: Raises objects
from lower to higher position or moves objects horizontally. Stoop,
kneel crouch or crawl: Positions self to retrieve objects. Reach:
Extending upwards or downwards to retrieve objects. Worker is
subject to weather conditions (hot, humid, dry, cold etc.). Worker
is subject to human blood, body fluids or tissue. Worker is subject
to hazards: proximity to dangerous machinery, moving vehicles,
electrical currents, chemicals, or high places. Required to stand
for long periods of time, Required to hear and respond to warning
devices on equipment, vision Required for while using computer
keyboard and work with written and electronic information and to
assess store and donation center operations, travel required. Equal Opportunity Employer
Keywords: Goodwill Industries of Southeast Wisconsin, Inc., Milwaukee , Retail Supervisor - Menomonee Falls, Other , Menomonee Falls, Wisconsin
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