Event Security

Company: Milwaukee Bucks
Location: Milwaukee
Posted on: June 12, 2021

Job Description:

Overview

Under the direct supervision of the Security Services Supervisor, provide guests with a positive experience with and be responsible for the day-to-day physical security and protection of the Milwaukee BUCKS Arena, employees, guests, and property of the Arena. Provide discrete security at all entrances to the Arena, VIP rooms/waiting areas and restricted areas of the facility; ensure that the Arena and surrounding property remain intact and undamaged.

Responsibilities

• Interact with Arena guests, vendors and employees in a courteous and professional manner; assist with crowd control inside and outside premises; welcome guests, provide assistance and direction for arena services, and answer any questions guests may have.
• Work assigned position in or around the Arena and parking structure during all scheduled events; conduct rounds of the area to keep unauthorized individuals away from the performers and out of the restricted areas; assist departments with any security related issues.
• Enforce all Arena policies and procedures; this regularly involves approaching violators and communicating with them on a one-on-one basis; warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Inspect equipment, bags and all other items that are carried into the Arena ; use a hand-held detection tool to detect weapons and other prohibited items on patrons.
• Monitor guests to ensure compliance with organizational expectations for guest and employee behavior before, during and after an event; handle any disturbances or problems that arise during events or at the facility; if necessary, escort disruptive individuals to security office and/or off the premises.
• Document all safety and medical incidents; meet with law enforcement officials on and/or off the premises; record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use by supervisory staff.
• Control unusual circumstances and events during fire, storm, riots and other emergencies; implement the Emergency Preparedness Plan when necessary; alert management to safety concerns inside or outside of the facility.
• Attend pre-event and other staff meetings and training sessions; perform other duties as assigned.

Qualifications

Requirements:

• Work effectively with large crowds and handle difficult guest/event situations in a professional manner
• Must be able to interact effectively and calmly with angry or emotional guests and/or employees during intensely aggravated circumstances.
• Ability to effectively manage crises and work under pressure without loss of composure.
• Ability to memorize, recollect and quickly retrieve relevant information.
• Must maintain a neat, clean and well groomed appearance at all times
• Strong decision-making skills
• Ability to comprehend and follow instructions and take direction from supervisor and managers.
• Ability to read, understand and process routine information in written form.
• Ability to stand for extended periods of time (4-5 hours) at a time.
• Ability to maintain a commitment to the Company's goals and objectives.
• Must be able to work independently
• Ability to work effectively on a team
• Ability to maintain patron, employee, and company confidentiality
• Experience with portable radio and paging systems.
• Strong communication skills
• High school diploma or equivalent
• Prior customer service experience in a public setting
• Previous law enforcement, security or military experience preferred
• Must be able to work a flexible schedule including nights, weekends and holidays
• Must be able to work outside in various environmental conditions

Keywords: Milwaukee Bucks, Milwaukee , Event Security, Other , Milwaukee, Wisconsin