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Tools Management Specialist- Service Now

Company: Molson Coors Brewing Company
Location: Milwaukee
Posted on: June 12, 2021

Job Description:

Requisition ID: 14494

A Career in Beer:

Our purpose at the Molson Coors Beverage Company is to delight the world's beer drinkers. We are the world's family brewer, brewing and selling our beer for over 350 years around the world. We're Talent Brewers - we believe in our brands and our people; we believe that a truly inspiring and diverse place to work is a must. We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.

The Headlines:

In the role of IT Service Management Tool Management Specialist working in Milwaukee, WI you will be part of the North America IT team supporting and driving current and future operational needs. The role will provide oversight of the day-to-day support and management of the ServiceNow system. The role requires collaboration and communication with internal customers, IT teams, as well as with our vendors and partners. Looking for a self-starter and skilled communicator who can manage and prioritize ServiceNow activities.

The Responsibilities:

  • Provide leadership and support as team's escalation, process, and technical re, source for ITSM tool
  • Provide subject matter guidance regarding ServiceNow in-system and MCBC's configuration
  • Assess new releases and provide direction regarding adoption of new features
  • Oversee Configuration Management processes and execution across IT and multiple service providers including driving compliance with the procedures, policies, data, technologies, and tools. Includes leadership reporting and dashboards identifying trends, providing visibility, and leading resolution where appropriate
  • Maintain, update, and enhance ITSM environment including Incident Management, Request/Catalog Management, Problem Management, Change Management, Knowledge Management, Self-Service Portals, and CMDB through the ITSM tool
  • Assist in designing and implementation of reports, dashboards, and custom views utilizing applications such as Performance Analytics

The Other Qualifications:

  • You have a Bachelor's degree
  • You have at least 6 years of experience implementing, designing, and developing ITSM solutions in ServiceNow
  • ServiceNow System Administration - Certification
  • ServiceNow Advanced System Administration - Coursework
  • Understanding of ITIL Foundations version 3 or version 4 (Certification Preferred)
  • Understanding of JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages
  • Understanding of the purpose and implementation of Agile, Lean, and DevSecOps methodologies
  • Preferred that you have at least 2 years experiencing working with multiple 3rd-party service providers in IT Service Operations
  • Strong communication skills - both verbal and written
  • Your constant curiosity fosters an innovative style to create effective, efficient solutions.

Work Perks You Need to Know About:

  • As the world's family brewer, we have the scale to make big things happen and still get to know colleagues on a first name basis across the globe
  • We play our part to make a difference - from charitable donations to hitting the streets together to build parks - giving back to the community is part of our culture and who we are.
  • Access to cool brand clothing and swag, top events, beer allotment
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and pension benefits
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We're an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.

Keywords: Molson Coors Brewing Company, Milwaukee , Tools Management Specialist- Service Now, Other , Milwaukee, Wisconsin

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