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Infrastructure Support Technician

Company: UFS, LLC
Location: Grafton
Posted on: September 16, 2021

Job Description:

As part of a diverse and skilled Customer Experience team, you will be tasked with providing infrastructure support to bank customers. Youll answer questions via phone and e-mail about IT applications and functions, issue resolution and training. The ideal candidate will have a background within IT and experience with a financial institution. This position works under the leadership of the Managed Services Manager and VP of Customer Experience and in collaboration with other teammates across the company. Below are the expected responsibilities:

Answer, evaluate and prioritize service requests received via phone, voicemail, email, etc.

Log and track all requests using companys customer management tracking system, including documenting all actions taken to resolve requests

Document resolutions/technical information in a central location for knowledge sharing internally and with customers

Install, configure, harden and maintain client/server hardware, software and related Microsoft technologies

Provide technical support for client/server applications, including banking related applications

Participate in assessments, project planning and client meetings

Participate in technical projects as directed by the leadership team

Work with third party vendors on behalf of customers

Perform daily checks to ensure system availability and successful backup execution

Test and deploy new software and procedures, installations, conversions and upgrade activities

Resolve remote access issues, network connectivity, VPN and LAN/WAN connectivity issues

Analyze and evaluate service requests to identify trends and make recommendations

Associates or Bachelors Degree in Technical field

Recent experience with a financial institution

Experience at an MSP

CompTIA A+ certification

Experience with Solarwinds, N-Central or ConnectWise
Proficient understanding of Microsoft desktop solutions

3+ years' experience with IT infrastructure support

Experience troubleshooting remote access issues

Experience with network connectvitiy (VPN & LAN/WAN connectivity issues)

Experience rolling out patches and administering backups

Keywords: UFS, LLC, Milwaukee , Infrastructure Support Technician, Other , Grafton, Wisconsin

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