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Customer Experience Associate

Company: Ace Worldwide Group of Companies
Location: Muskego
Posted on: November 22, 2021

Job Description:

Will be responsible for completing office transactions such as: supporting Customer Experience Manager, emails, billing, sales support, quotations and communicating with vendors to ensure we provide a high-quality service experience for our valued clients. Primary Duties and Responsibilities -- Ability to present and maintain a positive professional image and attitude in a fast-paced environment. -- Proactively establish and maintain effective working team relationships with both operations and sales team. -- Answer phones and respond to emails in a courteous and timely matter. -- Proactively identify problems and swiftly implement the appropriate solution. -- Complete customer and supplier requests with a sense of urgency. -- Daily job entry and set up with follow through to the end of order. -- Daily billing and emailing of customers. -- Ad hoc marketing projects as needed. -- Perform all other duties as assigned.Education

  • 2-yr college degree or 3 + years related experience. Experience
    • 3 + years of office/administrative support experience in crating, logistics or transportation a plus. Knowledge, Skills, and Abilities
      • Working knowledge of Microsoft Office Outlook, Word & Excel.
      • Comfortable navigating internet, data entry and billing.
      • Knowledge and Experience working directly with customers with a sense of urgency and pride.
      • Experience working in a team environment.

        PI

Keywords: Ace Worldwide Group of Companies, Milwaukee , Customer Experience Associate, Other , Muskego, Wisconsin

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