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Team Lead, Access Operations

Company: ProHealth Care, Inc.
Location: Oconomowoc
Posted on: November 22, 2021

Job Description:

We Are Hiring: Team Lead, Access Operations Begin your story with ProHealth Care's corporate team.-- ProHealth Care was recognized in 2020 by Forbes as the best-in-state employer for Wisconsin. The award is a testament to the more than 5,000 employees and providers who have spoken up about their love for their jobs and the work that they do. Enjoy our--video series --featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here. At ProHealth Care, we offer a culture that's warm, welcoming, and vibrant. Additionally, we offer a generous benefits plan and resources to help you further your education. After all, it's the way you should be treated. Culture is built every day, and we want you to be a part of this. If you're like us and are passionate about providing exceptional patient care, we'd like to meet you! Schedule Details: -- This Team Lead role provides ongoing support for the hospital division in the Access department; working side by side with staff as a coach and mentor to improve efficiency, quality and productivity as well as a vast understanding of the revenue cycle functions. -- What You Will Do: Demonstrates a high level of performance in the Contact Center employee role and effectively establish, prioritize and balance the various duties of both the lead and employee roles. Provide first level support to the--Contact Center Staff.
A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on Call Center activities. Responsible for the monitoring of daily operational functions of the Contact Center--Department and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills.
What you will need:

  • High school diploma or equivalent.
  • At least 2 years of related call center and/or healthcare experience.--
  • Previous leadership experience preferred. Why Join ProHealth Care:-- We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment. This Position Will Offer You:
    • Engaging and community focused culture
    • Opportunity for professional career growth
    • Robust benefits including: Generous PTO;--Choices in insurance; HSA;--Tuition reimbursement;--immediate 401K match;--discounted tickets to various entertainment, social and sporting events ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

Keywords: ProHealth Care, Inc., Milwaukee , Team Lead, Access Operations, Other , Oconomowoc, Wisconsin

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