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Customer Relations Specialist

Company: Metalcraft of Mayville
Location: Mayville
Posted on: November 22, 2021

Job Description:

Metalcraft of MayvilleMetalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityCustomer Relations SpecialistUS-WI-MayvilleJob ID: 2021-1981Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportMetalcraft of Mayville, Inc.OverviewReporting to the Purchasing Manager, the Customer Relations Specialist is primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing.Responsibilities

  • Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account information
  • Understand the unique aspects of your customer account
  • Act as a liaison between external customer and other areas of the Metalcraft/Scag organization
  • Ensure customer documents are handled and process accurately, in a timely and efficient manner
  • Work with manufacturing team to ensure customer expectations are achieved
  • Monitor and track customer delivery performance ratings
  • Monitor and maintain customer web based programs
  • Respond to customer phone calls, e-mail and faxes in a timely and professional manner
  • Other duties as assignedQualifications
    • Exceptional people skills in working with external customers and internal customers
    • Strong team player
    • Solid focus on customer expectations and needs
    • Basic understanding of materials planning and inventory concepts
    • Good understanding of manufacturing processes
    • Creative thinking skills
    • Exceptional oral and written communication skillsExperience
      • Experience in Customer Relations
      • Prior experience is production planning is preferred, but not required
      • SAP knowledge is helpful
      • Basic knowledge of word and excelMetalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, DisabilitiesPM17PI154001276

Keywords: Metalcraft of Mayville, Milwaukee , Customer Relations Specialist, Other , Mayville, Wisconsin

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