Benefit Advisor -" Work From Home
Company: Willis Towers Watson
Location: Milwaukee
Posted on: May 15, 2022
Job Description:
Job DescriptionAs a Benefit Advisor, you will have the rewarding
opportunity to speak with Medicare eligible participants across the
country to assist them in selecting insurance plans that meet their
needs. You will spend approximately 70% of your day in phone
conversations with participants exercising patience and knowledge
with caring explanations to enroll them in healthcare insurance
products.This is a full-time temporary role that runs until the end
of each year. We do ask our highest performers to stay on after the
season and offer opportunities for advancement within WTW.Note:
Employment-based non-immigrant visa sponsorship and/or assistance
is not offered for this specific job opportunity. Although this
role is open for remote work, you must be a current resident of
Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas,
Kentucky, Maryland, Michigan, Minnesota, Missouri, Nebraska, New
Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina,
Texas, Utah, Vermont, West Virginia, Virginia, Wisconsin, or
Wyoming to be considered for this role.Key Responsibilities:
- Use a consultative approach to listen and assess the retirees
insurance needs and appropriate eligibility-- -
- Conduct eligibility and needs analysis to determine suitable
plan-- -
- Effectively and empathetically communicate the costs and
benefits of multiple insurance plans over the phone-- -
- Make plan recommendations based on participants individual
needs and assist the participant with the decision-making process--
-
- Work through scheduled and inbound calls with patience and an
emphasis on service, not call volume-- -
- Work as a team player in a diverse, professional call center
environment-- -
- Adhere to all legal regulationsQualificationsThe
RequirementsYou are excited to learn new things, have strong
computer skills, and are self-motivated to always improve. You have
patience and the ability to listen and recognize the needs of
participants, even when they are unable to clearly articulate what
is important to them. You are able to change your communication
style based on the region of the call, the client, and the medical
needs of the caller. You overcome objections with knowledge,
patience, and understanding, and enjoy meeting new people by
phone!Training Requirements-- -You will participate in a paid exam
preparation program lasting 4 weeks to pass your state Life and
Health license exam.-- -Study materials, exam scheduling, and exam
testing are also coordinated and paid for by WTW.-- -It is--
-REQUIRED-- -that you pass the state license exam in order to be
eligible to enter the Benefit Advisor Training program.-- -After
passing the licensing exam you will attend a virtual two week
training class and then perform a week of nesting with your new
team.Skill Requirements
- After your first day complete required certifications to
represent local and national insurance carriers-- -
- Experience using Microsoft Office with a strong ability to
juggle multiple open computer windows to answer questions while on
the phone-- -
- Ability to learn new proprietary computer systems-- -
- Experience in a sales consulting environment preferred-- -
- Ability to work autonomously in a self-paced, self-motivated
team environment-- -
- Ability to communicate professionally and courteously-- -
- Ability to read, analyze, and interpret insurance documents,
detailed correspondence, procedure manuals, insurance applications,
polices, and contracts-- -
- Life/Health Insurance certification a plus-- -
- High School Diploma or GED required, College classes a plusWTW
operates in a highly regulated environment; you will be required to
complete an extensive background check in order to be licensed as a
Benefit Advisor.Work from home requirements: Equipment provided!
- All applicants will be required to have a separate confidential
and distraction free workspace so you can focus on delivering
excellent customer service to our participants
- The applicant will secure and be responsible for paying their
own internet expenses to include a minimum upload speed 5 MB/s,
preferred upload speed 25 MB/s and a minimum download speed 25
MB/s, preferred download speed 50 MB/s
- Wired-- -Ethernet connection that meets upload and download
speed requirements as noted above
- Applicants will be required to work during their assigned shift
time which does include specified lunch and break times
- Hardware and software requirements and additional guidelines
provided during the interview selection processAdditional
InformationOur Environment:WTW maintains a diverse working
environment of dedicated associates, in an open call center layout.
We utilize the latest in technology, and top of the line computer
and telephony systems. We reward our associates with competitive
hourly rates, monthly bonuses, team competitions, and raffles. We
have a variety of shifts available. Each year we invite top
performing seasonal associates to join our team on a year round
basis, or invite them back for the following season.-- -Personal
information provided connection with this opportunity is subject to
WTW--------s-- -Applicant Privacy Notice.PandoLogic. Keywords:
Compensation / Benefits Consultant, Location: Milwaukee, WI -
53212
Keywords: Willis Towers Watson, Milwaukee , Benefit Advisor -" Work From Home, Other , Milwaukee, Wisconsin
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