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Customer Success Specialist - Smart Solutions

Company: ABB Group
Location: Milwaukee
Posted on: June 25, 2022

Job Description:

Customer Success Specialist - Smart SolutionsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.Coordinate and facilitates development, implementation and successful on-boarding of digital solutions, adoption of digital platform and solutions into the customer business environment together with its operations and maintenance within Motion Business Area. Provide assistance in supporting the use of products with the goal of improving productivity and efficiency. Test and troubleshoots the final system setup. Ensure a successful rollout by training and re-training customers to understand the software and its benefits. Exhibit an understanding of how to best configure and implement software. Confirm all resources are in place to implement software on-time and on budget. Provide ongoing support and servicesThis position reports toHead of Smart SolutionsYour responsibilities

  • Participate along with sales to identify the customer's needs to demonstrate and articulate the features of the digital solution and how it is best suited for the customer needs
  • Participate in the assigned stages of the end-to-end customer lifecycle covering digital opportunity identification along with sales, opportunity qualification, discovery and value engineering, solution blueprinting, PoC / Pilot, solution deployment and post go-live operations/ support
  • Participate in ideation workstreams from identifying needs to validated and defined development together with cross functional teams of Digital software engineers, User Experience and subject matter experts for Value Creation
  • Collaborate with sales, product management, solution architects and development teams for future planning, feature development, and support of product deliverables
  • Participate in coaching customers for them to effectively utilize digital solutions. Helps customers to achieve their solution goals and objectives by leveraging domain expertise as well as knowledge about ABB's digital solutions
  • Support customers from the sales cycle through the go-live, post-implementation review and follow-up stages. Provide end-user support by researching, diagnosing, and analyzing customer requests and issues; escalates issues where necessary and keeps customers informed on progressYour background
    • Bachelor degree and 2 years of related experience or Associate degree and 4 years of related experience
    • Travel up to 40%
    • Candidates must have a work authorization that would permit them to work for ABB in the USA
    • Experience in integration planning with expertise in network topology, router, gateway, mobile network modem configuration, wireless network planning and configuration (WiFi and Bluetooth) highly preferred
    • Experience assisting the customer in enterprise firewall configuration or finding creative integration solutions using our standard offering or propose modifications to our offering to fit the customer requirements highly preferred .
    • Background in drive and/or motor preferred
    • Hands on knowledge in technical solution trouble shooting and commissioning preferredBenefits
      • Retirement plan
      • Life insurance
      • Disability insurance
      • Accident insurance
      • Wellbeing programMore about usABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttp://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid

Keywords: ABB Group, Milwaukee , Customer Success Specialist - Smart Solutions, Other , Milwaukee, Wisconsin

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