Product Support Representative - Consumer eBanking
Company: FIS Management Services LLC
Location: Milwaukee
Posted on: August 7, 2022
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Job Description:
Job DescriptionAre you curious, motivated, and forward-thinking?
At FIS you'll have the opportunity to work on some of the most
challenging and relevant issues in financial services and
technology. Our talented people empower us, and we believe in being
part of a team that is open, collaborative, entrepreneurial,
passionate and above all fun.About the teamFIS is looking for a
seasoned Product Support Representative to support our Digital
consumer/retail clients with internet banking, mobile banking, bill
payment, and related digital products. These are Online Banking,
Mobile, and Payment products within the Digital Client Care
organization.What you will be doingYou will be working in a team
environment, supporting FIS Consumer eBanking clients via phone,
email, client portal interface, and chat support. You will be
required to handle complex calls/solutions that require analysis
and research. You will research multiple different issues
simultaneously, periodically as the subject matter expert, that
require demonstrated knowledge across multiple FIS Products.Provide
in-depth product support to FIS clients by resolving incoming
inquiries.Respond to client product inquiries via telephone,
written emails, or chat sessions.Research and recreate client
issues, identify/document application, and system interactions to
support business processes.Use interpersonal skills, product
knowledge, and expertise to respond to daily client issues and
activities.Document client issues to support product quality
programs and product development.What you bring:5 years of banking
and/or financial services experienceInternet Banking
experienceStrong analytical skillsOrganizational and time
management skillsSelf-starter with proven ability to work
independentlyExtremely comfortable working with computers and a
variety of applicationsExcellent oral and written communications
skillsStrong problem-solving skillsAdded bonus if you have:FIS core
application experienceInternet Banking and/or Mobile Banking
support experienceKnowledge of FIS productsSupervisory or
managerial experienceWhat we offer youCompetitive salary and
benefitsA work environment built on collaboration, flexibility, and
respectVaried and challenging work to help you grow your skillsetA
multifaceted job with a varied degree of responsibility and a broad
spectrum of opportunitiesTraining across core financial
applications and other FIS solutions.Vaccination RequirementsNotice
to all US applicants: All employees must be fully vaccinated
against COVID-19. Individuals with a disability (including a
medical condition) or sincerely held religious beliefs or practices
that prevent them from getting the vaccine may request an exemption
from the vaccine requirement.Privacy StatementFIS is committed to
protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the Online Privacy Notice.EEOC StatementFIS is
an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, marital status, genetic information, national
origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available hereFor positions located in the US,
the following conditions apply. If you are made a conditional offer
of employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: FIS Management Services LLC, Milwaukee , Product Support Representative - Consumer eBanking, Other , Milwaukee, Wisconsin
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