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Retention Specialist - Remote Optional

Company: Delta Defense
Location: West Bend
Posted on: August 7, 2022

Job Description:

Job Category: Sales Requisition Number: MEMBE001205 Full Time
USA West Bend, WI, 53095, USA Description Are you ready for a career you can BELIEVE in?

  • Do you have a strong belief in the 2nd Amendment?
  • Do you support the natural-born right to armed self-defense?
  • Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. Why YOU should Work at Delta Defense!
    • We are a fun, fast-paced, and rewarding place to work and grow!
    • Milwaukee Business Journal "Best Place to Work" award 6 years in a row!
    • Named on Inc. 5000 "Fastest Growing Private Companies" list 10 years in a row!
    • Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row!
    • Top Workplaces USA award in 2022! Position Summary: Retention Specialists will be responsible for speaking with members of the USCCA who are looking to cancel their membership. Through needs analysis, the Retention Specialist will work with current USCCA members to overcome objections and reinstate the value of the USCCA membership. The ultimate goal of the Retention Specialist is to retain the caller as a member and fill any additional needs they may have. Duties/Responsibilities:
      • Develop and implement customer retention strategies to increase loyalty and retain business.
      • Be clear, confident, concise and professional on the phone
      • Prevent cancellations of services by offering alternative solutions via inbound calls
      • Deepen member relationships through needs assessment
      • Ensure consistent follow up with customers as needed
      • Coach, mentor and train other teammates as needed Skill/Ability Requirements:
        • High school diploma or equivalent is required
        • 1 year of sales experience preferred
        • Must be confident, competitive and dependable
        • Posses a high level of professionalism and confidentiality
        • Excellent organizational and time management skills
        • Relentless follow-through and ability to prioritize multiple tasks
        • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
        • Desire to "WOW" customers daily with excellent customer service skills
        • Strong conflict resolution skills and the ability to remain calm in stressful situations
        • Strong interpersonal skills and ability to quickly establish rapport with people
        • Embody an empathetic approach to every conversation
        • Hungry to exceed expectations for the company and our customers
        • Demonstrates the Core Values of Delta Defense, LLC Starting hourly wage is $20.00 per hour plus commission. This role is also eligible for a company incentive bonus. Benefits information can be reviewed at: PM19#LI-Remote


Keywords: Delta Defense, Milwaukee , Retention Specialist - Remote Optional, Other , West Bend, Wisconsin

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