MilwaukeeRecruiter Since 2001
the smart solution for Milwaukee jobs

Desktop Support

Company: AXA Professionals
Location: Mequon
Posted on: November 25, 2022

Job Description:

*Job Details: *

* Supporting IT equipment in large corporate environment
* Desktop/laptop tech support (Mac and PC)
* Windows 7/10 operating systems
* Support mobile devices, printers, scanners, wireless, VPN, etc.
* IMAC Support - IT equipment Install/Move/Add/Change
* Maintain repairs, spare parts, and components
* Research and troubleshoot problems
* Maintain system configurations and documentation
* Track and resolve customer incidents and requests through the client's ticketing tool
* Troubleshoot and resolve hardware and software issues for Windows devices
* Backup, restoration, and migration of user data
* Smart Hands support with networking, server, and telecommunications technologies
* Printer and peripheral device support
* Inventory management of IT assets including asset auditing
* Ability to research and follow appropriate KB articles
* Ability to work on-call and other after-hours support needs
* May provide Executive support
* Various other tasks associated with deskside services
* May need to be available to provide support at other client locations as needed
* Other duties as assigned

*Job Requirements: *

Remote Management /endpoint management tools (i.e. TeamViewer, Ivanti, Airwatch)

\* Two-factor Authentication (i.e. inWebo, OKTA)

\* Windows 7 & 10

\* iOS

\* ITSM tools (e.g., CA, Remedy, ServiceAide, ServiceNow)

\* Active Directory - Users & computers administration

\* Active Directory- Understand the concepts of Policies, OUs, LDAP, LAPS

\* Bitlocker & TP

\* Pulse Secure

\* Zoom - User administration, Room setup, User guidance

\* Networking (L1/L2 troubleshooting): Patching, Cable testing & toning, Wi-Fi Survey

\* Understand the concepts of: VLANs, DHCP, VPN, DNS, PROXY, UNC Path.

Self-Confident Integrity: Acts with integrity. Stands up for convictions and values and takes difficult decisions.

\* Team Commitment: Works co-operatively as a member of a team and is committed to the overall team objectives rather than own interests.

\* Learning from Experience: Actively learns from own failures and successes and those of others on a continuous basis.

\* Objective Analytical Power: Develops accurate, objective assessments of issues even in complex or difficult situations.

\* Practical Creativity: Demonstrates flexibility in thinking. Creates new business insights, which can be turned into realistic plans.

\* Influencing Others: Successfully builds support for ideas without the use of hierarchical power.

\* Builds effective relationships with colleagues, and customers.

\* Entrepreneurial Drive: Is energetic and tenacious in improving business results. Takes initiative often-involving calculated risks.

\* Ability to uphold a positive attitude at all times, even under stressful conditions.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Mequon, WI 53092: Reliably commute or planning to relocate before starting work (Required)

* Customer support: 1 year (Preferred)
* iOS: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: AXA Professionals, Milwaukee , Desktop Support, Other , Mequon, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Milwaukee RSS job feeds