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Desktop Support

Company: AXA Professionals
Location: Mequon
Posted on: November 25, 2022

Job Description:

*Job Details: *

* Supporting IT equipment in large corporate environment
* Desktop/laptop tech support (Mac and PC)
* Windows 7/10 operating systems
* Support mobile devices, printers, scanners, wireless, VPN, etc.
* IMAC Support - IT equipment Install/Move/Add/Change
* Maintain repairs, spare parts, and components
* Research and troubleshoot problems
* Maintain system configurations and documentation
* Track and resolve customer incidents and requests through the client's ticketing tool
* Troubleshoot and resolve hardware and software issues for Windows devices
* Backup, restoration, and migration of user data
* Smart Hands support with networking, server, and telecommunications technologies
* Printer and peripheral device support
* Inventory management of IT assets including asset auditing
* Ability to research and follow appropriate KB articles
* Ability to work on-call and other after-hours support needs
* May provide Executive support
* Various other tasks associated with deskside services
* May need to be available to provide support at other client locations as needed
* Other duties as assigned

*Job Requirements: *

Remote Management /endpoint management tools (i.e. TeamViewer, Ivanti, Airwatch)

\* Two-factor Authentication (i.e. inWebo, OKTA)

\* Windows 7 & 10

\* iOS

\* ITSM tools (e.g., CA, Remedy, ServiceAide, ServiceNow)

\* Active Directory - Users & computers administration

\* Active Directory- Understand the concepts of Policies, OUs, LDAP, LAPS

\* Bitlocker & TP

\* Pulse Secure

\* Zoom - User administration, Room setup, User guidance

\* Networking (L1/L2 troubleshooting): Patching, Cable testing & toning, Wi-Fi Survey

\* Understand the concepts of: VLANs, DHCP, VPN, DNS, PROXY, UNC Path.

Self-Confident Integrity: Acts with integrity. Stands up for convictions and values and takes difficult decisions.

\* Team Commitment: Works co-operatively as a member of a team and is committed to the overall team objectives rather than own interests.

\* Learning from Experience: Actively learns from own failures and successes and those of others on a continuous basis.

\* Objective Analytical Power: Develops accurate, objective assessments of issues even in complex or difficult situations.

\* Practical Creativity: Demonstrates flexibility in thinking. Creates new business insights, which can be turned into realistic plans.

\* Influencing Others: Successfully builds support for ideas without the use of hierarchical power.

\* Builds effective relationships with colleagues, and customers.

\* Entrepreneurial Drive: Is energetic and tenacious in improving business results. Takes initiative often-involving calculated risks.

\* Ability to uphold a positive attitude at all times, even under stressful conditions.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Mequon, WI 53092: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer support: 1 year (Preferred)
* iOS: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: AXA Professionals, Milwaukee , Desktop Support, Other , Mequon, Wisconsin

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