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Customer Support Representative

Company: Soerens Ford
Location: Brookfield
Posted on: November 26, 2022

Job Description:

*Voted Milwaukee Journal Sentinel's Best Places to Work 2017, 2018, 2019, AND 2020!*

*Family owned for 105+ years!*

*WOMAN OWNED!*

Our work environment is very responsive to new ideas and feedback from employees. It is essential to us to have a collaborative environment that allows individual growth. We are hiring an outgoing, social individual with a positive attitude and great customer service skills for the position. Our goal is to train our team members to then promote from within. We give raises based on performance as our employees grow within the role. Training will be provided for this role.

*Job Responsibilities*
* This customer support specialist will be responsible for scheduling service appointments.
* Answer incoming phone calls when call volume is high.
* Assist the Service Manager with various tasks when needed.
* This customer support specialist will work with customers to remind them of appointments, assist customers to receive shuttle services or rental vehicles, and update them on vehicle repair statuses.
* A customer support specialist will receive unique tasks daily from the service manager to increase customer experiences.
* The customer support specialist will follow through with campaigns to drive more customer appointments.
* Customer support specialist will work with fleet vehicles estimates data entry to receive repair authorizations Data entry inputting estimates for fleets of vehicles for repair authorizations

*Required Skills*
* Have an outgoing, upbeat personality. We like to see smiles!
* Must work well on a fast paced team
* Excellent computer skills required
* Willingness to learn from mistakes and bounce back

* Must have excellent phone/customer service skills
* Able to communicate effectively with customers

*Benefits*

* Health insurance
* Paid time off
* Dental insurance
* Flexible schedule
* 401(k)
* Vision insurance
* 401(k) matching
* Life insurance
* Employee discount
* Benefits dependent on full time or part time employment

Job Types: Full-time, Part-time, Temporary

Pay: $15.00 - $17.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
* Self-determined schedule

Ability to commute/relocate:
* Brookfield, WI 53045: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
* Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Soerens Ford, Milwaukee , Customer Support Representative, Other , Brookfield, Wisconsin

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