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Customer Service Representative/Hotel Front Desk

Company: Ortlieb Hospitality, LLC
Location: Sheboygan Falls
Posted on: November 26, 2022

Job Description:

We are looking for outgoing, friendly, energetic, dependable, reliable, honest and hardworking individuals to join our hotel team.

Customer Service is a MUST!

Our hotel is under new ownership and is undergoing complete renovation

* Manage incoming calls
* Make reservations
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
* Provide excellent customer service to prospective guests, incoming guests and guests checking out

* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Job Type: Part-time

Pay: From $13.00 per hour

* Flexible schedule
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Weekend availability

Work Location: One location%58047475%

Keywords: Ortlieb Hospitality, LLC, Milwaukee , Customer Service Representative/Hotel Front Desk, Other , Sheboygan Falls, Wisconsin

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