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Desktop Support

Company: Stream IT
Location: Milwaukee
Posted on: November 27, 2022

Job Description:

*Experience Required*

- Experience in providing Deskside Support

- Knowledge of Windows Desktop OS

- Data Center, Network Operation Support

- Smart-hand support for Server, Network and End user computing

- Basic Knowledge of reporting/ITSM Tool

- Experience in supporting VIP users

- Excellent Communication

*Roles & Responsibilities*

- Install and configure desktops, laptops, mobile devices, and associated peripherals and related software

- Perform onsite updates, configuration changes, or software installations and security patches

- Perform bulk MACDs

- Provide technical support and setup during special events such as conferences

- Provide onsite technical assistance to Authorized Users

- Provide technical support and setup during special events such as conferences

- Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues

- Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc..) and troubleshooting Network issues

- Experience in providing VIP support

- Excellent listening skills & ability to communicate clearly and fluently in English

- Should be able to travel (Drive down) to nearby customer locations when necessary

- Co-ordination with offshore team and Third-party Vendors for break-fix.

- Flexibility to work in on-call support for critical issues during weekend/after business hours

- Participate in weekly/ monthly/ customer meeting and provide activities report.

*Education*

- BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience

- Dell OEM Certification for hardware support

Job Type: Full-time

Salary: Up to $62,000.00 per year

Benefits:
* 401(k)
* Dental insurance
Schedule:
* 8 hour shift

Experience:
* Desktop support: 4 years (Preferred)
* iOS: 3 years (Preferred)
* Windows: 3 years (Preferred)
* Network: 3 years (Preferred)

Willingness to travel:
* 100% (Preferred)

Work Location: On the road%58047475%

Keywords: Stream IT, Milwaukee , Desktop Support, Other , Milwaukee, Wisconsin

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