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Student Account Representative

Company: Milwaukee School of Engineering (MSOE)
Location: Milwaukee
Posted on: January 27, 2023

Job Description:

Student Account RepresentativeMilwaukee , WI Job DescriptionMilwaukee School of Engineering (MSOE) invites applications for a full-time Student Accounts Representative to join our Student Accounts team. The Student Account Representative will provide front line friendly and helpful service to students, faculty, staff, and others. These services include, but are not limited to, answering department phone, correspondence using department email, processing payments and offering assistance when necessary.

Essential Job Functions

  • Respond to student questions regarding their accounts, accepting payments, and coordinating information with student accounting and collections.
  • Provide direct service in-person, via phone, and/or email regarding account balances, payments, collections, and other inquiries - managing the department phone and email.
  • Receive, verify, record, and process payments for students and non-students in an accurate and timely manner.
  • Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
  • Assist students and families with payment plan arrangements.
  • Coordinate and manage billing for the following groups:

    • ESL
    • International third party organizations
    • VA Chapter 31, ROTC, and DVR
    • Coordinate the Tuition Reimbursement program.
    • Process monthly retiree insurance premium payments.
    • Provide receipt reports to various subsidiary groups and upon request.
    • Open, sort, and route mail to appropriate personnel.
    • Assist with department mailings - student refunds and collection activities as needed.
    • Assist with bank deposit and cash reports as needed.
    • Work collaboratively with Student Financial Services and other campus departments regarding payment information and address student issues.
    • Assist in the development and maintenance of departmental policies and procedures.
    • Maintain confidentiality of records and information.
    • Assume additional duties as assigned by immediate supervisor.

      This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

      Other Duties and Responsibilities

      • Participate in campus activities including: new student orientation, student info sessions, Welcome Weekend, and other events as needed.


        Education & Experience:

        • Associate's degree and related experience (banking, cashiering, and/or accounting); 1-3 years of customer service/financial industry experience; experience with cash handling and other forms of point-of-sale payments; familiarity with accounting principles and practices.

          Knowledge & Abilities:

          • Understanding of cash handling practices; strong commitment to exceptional customer service and the preservation of confidentiality; strong attention to detail; willing to be hands-on and work closely with students and families; ability to accurately handle multiple tasks and provide customer service simultaneously in a fast-paced environment; ability to work independently, efficiently, and effectively; ability to work in a team environment; and knowledge and understanding of FERPA .
            Language Skills

            • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
            • Ability to write routine reports and correspondence. Ability to speak effectively before others. Ability to effectively communicate in both written and oral form.
              Mathematical Skills

              • Ability to use numbers to solve problems involving concrete variables in standardized situations.
                Reasoning Ability

                • Ability to apply commonsense understanding to carry out written or oral instructions.
                  Physical Demands

                  • While performing the duties of this job the employee is largely sedentary, the ability to move is required. The employee is occasionally required to traverse within their work area as well as other areas on campus.

                    Work Environment

                    • This job operates in a professional office environment. This role uses standard office equipment, including but not limited to computers, phones, photocopiers, filing cabinets, and fax machines

                      The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                      It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment.

                      Job Code: 222Job SummaryCompanyMilwaukee School of Engineering (MSOE)Start DateASAPEmployment Term and TypeRegular, Full TimeHours per Week40Work Hours (i.e. shift)8am - 4:30pmRequired EducationAssociate DegreeRequired ExperienceOpen

Keywords: Milwaukee School of Engineering (MSOE), Milwaukee , Student Account Representative, Other , Milwaukee, Wisconsin

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