Video Teller Specialist - Full Time
Company: North Shore Bank
Posted on: January 28, 2023
As The Bank of You, North Shore Bank is about helping families
thrive, businesses grow and communities flourish. And it's our
employees that make the difference. With offices located throughout
eastern Wisconsin, we offer a work culture that has been recognized
as a Top Workplace ten times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn't publicly-owned, which
means when we come to work every morning, our sole focus is on
providing high-touch service to our customers and employees, and
supporting our local communities. Are you looking for a company
that places long-term growth ahead of short-term profits? Where you
can put your customers first and think creatively to solve
challenges? Where respect, integrity and being true to your word
are valued and rewarded? This is the place.
North Shore Bank's Video Tellers act as the Bank's personal
representative with its customers by building strong relationships
between the customer and the Bank. They enhance the customer's
experience by providing exceptional, professional, and consistent
service using the Teller Now video system. Tellers in the Video
Center support and demonstrate our customer service standards, are
professional and friendly at all times and, are willing to work
flexible work shifts to accommodate the extended operating hours
and business needs of the Teller Video Center.
Serves the customer in a professional, courteous, efficient manner
through prompt handling of all teller functions and demonstrates
our customer service standards with both internal and external
Answers questions from prospects or customers and maintains good
customer relations; directs customers to proper employees for
answers to more complex problems and inquiries.
Works independently and utilizes effective problem solving skills
to resolve issues; effectively uses position authority and
knowledge of operating and security procedures in order to make
on-the-spot decisions including exceptions, adjustments, and
Resolves complex and non-routine inquiries concerning bank policy
and operating procedures; researches and solves customer's problems
as time permits, referring more difficult situations to the branch
staff or appropriate department.
Performs operational teller activities at the supervisory
Processes detailed and/or complex deposit, IRA, and loan/ lease
payments including ability to correct transactions.
Utilizes the Bank's on-line systems and website in order to
facilitate customers' transactions.
Identifies cross-selling opportunities, selling new or additional
products or services that meet customers' needs, and makes
appropriate referrals to other bank areas.
Meets or exceeds minimum personal referral goals and contributes to
Video Teller Center goals.
The extended hour schedule provides individuals opportunity to work
both traditional and non-traditional hours; full-time and part-time
hours, 7 days a week.
Our pay rates are extremely competitive. North Shore provides our
Video Tellers with the opportunity to earn two attractive pay
increases within the first year; a 401k plan with matching
benefits, medical plans, and other employee benefits.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent. Requires demonstrated customer
service abilities. Must have demonstrated knowledge of financial
concepts. Previous Teller experience preferred.
OTHER SKILLS and ABILITIES:
Position requires individual with effective verbal and written
communication skills, including listening skills. Individual will
need to function within an environment of potential distractions
and interruptions which require an ability to remain focused and
manage priorities and details. Because this position is based on
video interaction, the incumbent must be comfortable, professional,
and friendly on camera with customers via Video Access. Ability to
multi-task by operating several computer programs at one time.
Incumbent must have an excellent understanding of NSB's on-line
system and website. Position requires good business judgment when
waiving fees within established bank guidelines.
Keywords: North Shore Bank, Milwaukee , Video Teller Specialist - Full Time, Other , Brookfield, Wisconsin
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