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Inbound/Outbound Support Coordinator

Company: GTT, LLC
Location: Milwaukee
Posted on: March 19, 2023

Job Description:

Inbound/Outbound Support Coordinator

  • Contract Duration 4 Months

    Job Description:

    • The Inbound/Outbound Support Coordinator handles several components crucial to delivering required correspondence to providers and members securely and within required timeframes.
    • All items must be reviewed for PHI (Protected Health Information) security as well as appropriate branding materials.
    • Team members govern the oversight of outbound PDF file processing via Client Planet Press software and return receipt of PDF files to the specified location to be printed for outbound.
    • There is also a component of equipment operation for this position.
    • This equipment includes printers (several models of Canon Vario machines), multiple Client inserters, and Client mail meters.
    • The -Inbound/Outbound Support Coordinator will work with internal staff to resolve issues with documents and equipment.
    • Incoming shipments are also accepted and logged by this team and outbound shipments are created on an "as-needed" basis.

      Job Responsibilities:

      • Processing over 25,000 pieces of outbound correspondence Monday -- Friday.
      • Weekend component for this role with minimal outbound volume.
      • Responsible for monitoring the process of file movement to Client Planet Press which performs US Government Client functions and applies IMB (Intelligent Mail Barcode) to provide mail tracking.
      • Printing of all claim-related correspondence from multi-sources for all business units, including the files returned from the Planet Press process.
      • Inbound/Outbound Support Coordinator performs ad hoc print job requests for member notification letters.
      • Reconciliation of all files sent through the Planet Press process and returned items to confirm all correspondence is accounted for and outbound within the expected TAT.
      • Operation and maintenance of folder/inserter machines which includes correct envelope selection, correct fold specs per letter type, and QC of items run through the machines to ensure member PHI is secure.
      • Mail meter operation and maintenance to apply appropriate postage to all outbound correspondence based on weight and mail type as well as assignment of the appropriate Cost Center assigned for each letter type.
      • Preparation of all mail trays for delivery directly to the US Government Client or to the presort vendor, dependent on the contents of the trays.
      • Creation of FedEx labels and packaging for larger outbound items and daily shipments to the Boston office.
      • Receipt of incoming shipments and notification of those deliveries to the specific Dept or individual.
      • Daily tracking of all incoming barcoded items (FedEx, US Government Client, UPS, etc.) via an electronic Arrival Tracking System.
      • Create Monthly Metered Postage reports allocating the postage expenses.
      • Regular communication with equipment vendors -- opening tickets for equipment issues, ordering supplies, etc.

        Job Requirements:

        • High school diploma
        • One year of related experience
        • Ability to prioritize and organize multiple tasks.
        • Ability to work independently as well as within a team.
        • Good PC skills with experience in Outlook, Excel, Word, and Adobe programs.
        • Good investigative ability
        • Strong attention to detail
        • Excellent verbal and written communication skills.
        • Ability to remain organized with multiple interruptions.
        • Ability to work overtime as needed or required.
        • Attends additional training as requested/deemed necessary

          About the Company

          • Our Client is a Leading Financial Services Organization committed to helping people attain healthier lives and Lifetime Financial security. They provide a wide range of protection and wealth products and services like insurance, Advice, investments, and Asset management services in key markets around the world including Canada, the United States, the United Kingdom, Asia, and other parts of the world.
          • They have more than 34,000 employees and 112,900 advisors worldwide. Join client organizations and help drive transformation, sustainability, and innovation for our Clients, Employees, partners, and communities.


Keywords: GTT, LLC, Milwaukee , Inbound/Outbound Support Coordinator, Other , Milwaukee, Wisconsin

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