Scheduling Coordinator

Company: LanceSoft
Location: Milwaukee
Posted on: May 27, 2023

Job Description:

Job Description
Duties:
*Greets, receives and gives assistance to patients, visitors, health professionals and other hospital personnel at the reception desk and directs them according to their needs: Assists with managing flow of patients in the clinic; Greets patients in a friendly manner; Performs check-in procedure, Obtains/verifies registration and insurance information as needed; Notifies appropriate clinic area or staff of patients' arrival.
*Schedules outpatient appointments for the clinic; facilitates scheduling in other clinics and departments: Schedules appointments for physician clinics, midlevel providers and nurse visits and treatment appointments based on priority and time availability and physician clinic schedules.
*Utilizes the electronic medical record and scheduling system accurately to insure that there is comprehensive, retrievable information on all patients as assigned: Assists in coordination of insurance authorization for patient visits.
*Arrives patients in system and provides point of service registration functions: Selects appropriate patient account; Collects co-pays per Hospital procedure; Reviews face sheet with patient and collects required information; Updates patient information accurately.
*Communicates effectively with all departments when scheduling appointments; communicates effectively with patients to insure understanding of appointments and test requirements. Interacts with all staff in a professional manner.
*Answers high volume of telephone calls. Documents messages appropriately and timely; routes to appropriate team member.
*Operates all office equipment efficiently (computer systems, facsimile machine, copier, etc.).
Skills:
*Under general supervision of the clinic manager, functions as the primary contact as patients arrive to the clinic.
*Requires a high degree of patient interaction, utilization of patient information, maintenance of the department schedule and management of a high volume of telephone calls.
*All processes performed support the policies and procedures of the Hospital and Center. Other duties as assigned.
*Experience in use of computers, medical terminology, typing and office equipment, in order to fulfill established quality standards of the job is required.
*Good communication skills focus on customer service
*One year of prior experience as a receptionist/assistant in a medical setting is preferred.
Education:
High School diploma or equivalent is required
Minimum Degree Required:
Completed High School (Diploma or GED)

Keywords: LanceSoft, Milwaukee , Scheduling Coordinator, Other , Milwaukee, Wisconsin