Customer Support Specialist
Company: Orion Talent
Posted on: September 19, 2023
Orion Talent, the nation's largest military recruiting firm, is
currently recruiting transitioning or former military professionals
for Customer Support Specialist positions with a company that is
dedicated to customer service excellence by providing the military
aerospace market with only the highest quality parts and supply
Location: Milwaukee, WI (Hybrid work schedule available)
Compensation: $50K - $60K plus bonus
Shift: M-F 8A - 5P (some variation)
Travel: 10% travel (training, client needs, etc.)
Benefits: Company offers an industry-leading benefits package
including comprehensive health, dental, life, Short and Long-Term
Disability; 401(k) match, vacation, and holidays.
Vaccine Requirement: No
As a Customer Support Specialist, your primary responsibility will
be to provide day to day service and support to existing customers.
You will communicate with customers across various means daily and
prioritize requirements to log into the appropriate database or
system. You will track and expedite open orders and shipments and
send periodic reports to customers and managers. You will maintain
strong communication and relationships with customers, and
coordinate amongst internal departments (Purchasing, Accounting,
Quality, Shipping/Receiving, etc.) for necessary information and
actions. You will use critical thinking and problem-solving skills
to develop resolution plans for customers regarding pricing,
lead-times, products, quality, or other items. You will also obtain
necessary customer and end user information for necessary shipping
and licensing requirements. You will be required to develop an
understanding of customer needs and demands, along with market
trends, to help develop additional business opportunities.
Additional tasks may be assigned.
--- Degree or related experience relevant to the position and/or
--- Excellent communication and organizational skills.
--- Customer focus minded, attention to detail, and high energy to
engage with customers.
--- Highly adept with Microsoft Office suite.
Keywords: Orion Talent, Milwaukee , Customer Support Specialist, Other , Milwaukee, Wisconsin
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