Group Operations Specialist

Company: Apple Leisure Group
Location: Milwaukee
Posted on: September 21, 2023

Job Description:

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Group Operations Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role you will be responsible for providing exceptional customer service, timely hotel & agent reporting, and assisting in calculating and applying complimentary credit within the GroupEase program. Our GroupEase program allows travel advisors and direct clients the opportunity to book individual travel reservations within ALGV's booking platform while earning perks of a traditional contracted group.

A successful Group Operations Specialist will:

• Answer emails (occasionally phone calls) from Travel Agents regarding program guidelines, group code requests/modifications, complimentary rooms/night calculations, and general troubleshooting.
• Strive to grow agent business by building rapport and providing outstanding customer service
• Format, finalize, and report GroupEase manifests set to travel with participating hotels
• Calculate earned comps/concessions
• Submit comp adjustments to internal accounting team for processing
• Monitor Group production and follow-up on underperforming groups
• Build and modify GroupEase promotional codes
• Troubleshoot code errors and resolve application issues
  
  A successful Group Operations Specialist will have:
  
  
  • Degree from a 2 year college or university is preferred
  • Knowledge of systems such as Microsoft Office and other office procedures and terminology
  • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Travel background a plus
  • Proficient in both Microsoft Excel and Microsoft Word
  • Strong ability to efficiently navigate through various computer screens and programs
  • Salesforce experience a plus
  • The GroupEase Team requires someone that can excel in an environment that is both back stage and front stage and has a passion for a high-level of customer service, ability to multi-task, and staying organized
  • Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
  • Collaborate with colleagues and staff to drive results and promote a team-oriented environment
  • Proficient in both Microsoft Excel and Microsoft Word
  • Strong written and phone skills.
  • Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements
  • Strong ability to efficiently navigate through various computer screens and programs
  • Accounting and travel background are a plus
  • ALGV system knowledge is a plus - VAX VacationAccess and FIT processing knowledge
    
    Remote applicants welcome to apply!
    
    As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
    
    
    • Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
    • Resort Brand Management: Management of 5-star and 4-star luxury resorts
    • Destination Management Services: Best-in-class destination management services provided by Hyatt Inclusive Collection and Worldstar -
    • Loyalty Program: Exclusive loyalty program Unlimited Vacation Club -
    • Technology Solutions: Innovative technology solutions provider Trisept Solutions -, connecting over 88,000 travel agents with leading travel suppliers.
      
      To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
      
      About VACATIONS
      
      The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations - clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
      
      Our Values
      
      At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
      
      Empathy ---Integrity ---Respect ---Inclusion ---Experimentation ---Well Being
      
      ALG's Commitment to Diversity & Inclusion
      
      Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
      
      Benefits at a Glance
      
      We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
      
      
      • Medical, Dental and Vision Insurance
      • Basic Life Insurance
      • Short & Long Term Disability
      • Paid Parental Leave
      • Corporate Wellness Program
      • Travel Discounts & Deals
      • Paid Time Off & Holidays
      • 401(k) Plan with Company Match
        
        We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Keywords: Apple Leisure Group, Milwaukee , Group Operations Specialist, Other , Milwaukee, Wisconsin