Support and Service Coordinator - Children's Long Term Support Program (CLTS)
Company: Wisconsin Community Services
Posted on: November 19, 2023
Job Responsibilities:Position Summary: The CLTS Waiver Program
is one of Wisconsin's Home and Community Based Services (HCBS)
Medicaid Waiver programs, federally authorized under - 1915(c) of
the Social Security Act. HCBS waiver programs provide Medicaid
funding that may be used to fund allowable support and services
that promote individuals in the waiver access and inclusion in
their home and community. Eligible participants include youth
between the ages of 0-22 with developmental, severe emotional,
and/or physical needs, who are also functionally and financially
eligible for Medicaid.The Support and Service Coordinator (SSC)
coordinates and facilitates access to all services and support,
both formal and informal, which are needed by the child and family
to meet their identified needs. Support and service coordination
assists a child or youth and his or her family to achieve an
inclusive, interdependent, and self-empowered life. The child's or
youth's SSC uses their knowledge of available programs, resources,
and services to create an individualized service plan that best
supports the child and family in pursuit of their desired outcomes.
This includes connecting families to support throughout the
community and promotes family members' self-determination and
involvement in all facets of community life. A primary
responsibility of the SSC is promoting the child's health, safety,
and welfare in their home and community.Essential Functions:
- Coordinates and facilitates services with the child and family
to meet the developmental, emotional, and physical needs of the
enrolled youth in CLTS.
- Provide family centered, trauma informed, strength based,
culturally intelligent services through monthly collateral contact,
direct contact with the family a minimum of every three months,
face-to-face contact at least every six months (with the child or
youth), and at least one of the face-to-face contacts is required
annually to take place at the child and family's place of
- Provide services in the community focused on promoting
inclusion and access in the community and youth's home.
- Assisting to establish and maintain all aspects of program
functional and financial eligibility.
- Assessing and periodically reassessing the child's or youth's
health, safety, and functional capacity.
- Identifying vulnerable and high-risk children and ensuring
heightened care coordination, collaborating with other agencies
- Providing crisis and critical incident intervention and
- Mandated reporter responsibilities include making reports of
mental health, safety, or well-being of a child or youth to the
Wisconsin Department of Health Services.
- Develop and execute family centered service plans to meet the
individualized needs of the youth and family.
- Authorizing support and services provided through the CLTS
- Managing the coordination of benefits for the supports and
services in the service plan to ensure high quality services/
- Provide advocacy and resources to the child or youth and their
family and/or advocates to independently obtain access to services
and support, regardless of funding source.
- Provide transitional support for the CLTS Program enrollment
- Complete all required training including CLTS specific training
and shadowing, functional screen training, and mandated reporter
- Compiling and maintaining required documentation. Completes all
paperwork in a strength based and youth/family centered
- Follow all SSC policies and procedures outlined by Milwaukee
County Children Youth and Family Services.Other Duties and
- Attend required training and participate in staffing,
weekly/monthly meetings, and consultations, as needed.
- Assist with child and family coverage for co-workers as needed
- Other job-related duties may be necessary to carry out the
responsibilities of the position. Job Qualifications:Knowledge,
Skills and Abilities: Working knowledge of youth and young adults
experiencing disability needs; patience and understanding of
traumatic life situations; the ability to interact with escalating
youth and/or parents in a calm and professional manner; ability to
follow oral and written instructions; ability to respond
appropriately in crisis situations; proficient with Microsoft Word
and Excel; perform basic computer functions; uses time efficiently
and effectively; ability to multi-task; sensitivity towards
cultural, ethnic and disability needs. Minimal Qualifications:
- Must possess a bachelor's degree in a health or human
services-related field and one year of experience working with
individuals with disabilities.
- Complete all mandatory CLTS training and shadowing.
- Working knowledge of computer applications preferred (Windows
and Microsoft Word).
- Ability to provide strength based, family centered, trauma
informed, and culturally sensitive services to children and
families with disability, emotional, physical, and life needs.
- Knowledge and skills to work with children, young adults and
- Valid driver's license, automobile, and insurance sufficient to
meet agency requirements.
- Meet all the employee requirements including references,
criminal background check, and driver's license check. Other Job
Information (if applicable):Work Relationship and Scope: Reports
directly to the CLTS Supervisor. Has contact with a wide variety of
individuals including youth and family members, other program
staff, including collateral contacts, formal and informal family
supports, funders, Milwaukee County Department of Health and Human
Services Children youth and Family Services Division, Milwaukee
Public Schools (MPS) staff and administrators, staff of youth
disability serving agencies and the general public.Personal
Attributes: Follow agency and Code of Conduct and adhere to
established policies and procedures of the CLTS Program under the
direction of Milwaukee County Children Youth and Family Services
Division. Professional and respectful relationships with program
staff, other WCS staff, youth/families, and all external persons
and agencies involved with service provision; sensitivity toward
cultural, ethnic and disability needs; demonstrate commitment to
agency values and mission.Working Conditions: Work is performed
primarily in a busy office environment serving children, young
adults and families. Some of the work is done stationary at desk
using a computer; requires outreach in the community and families'
homes; much of the outreach is done throughout Milwaukee County
neighborhoods and several hours per day may be spent driving; hours
average 40 per week; flexible work schedule include some hours
outside the normal work schedule on evenings and weekends.Physical
Demands: Duties require possible activity while monitoring or
interacting with youth in the program. Staff may be required to use
physical intervention in extreme situations. Driving required. PM21
Keywords: Wisconsin Community Services, Milwaukee , Support and Service Coordinator - Children's Long Term Support Program (CLTS), Other , Milwaukee, Wisconsin
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