Quality Assurance Specialist - Jefferson County Youth Residential Program

Company: Wisconsin Community Services
Location: Milwaukee
Posted on: November 19, 2023

Job Description:

Job Responsibilities: Position Summary: This position assists and supports the Program Director to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through Evidenced Based Practices and evaluation. Essential Functions:

• Assist Program Director to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.
• Complete quality assurance functions to ensure the program remains in certification compliance with DHS 50 in all areas including but not limited to; medical peer review committee, staff files, resident files, program scheduling, clinical supervision documentation, emergency building drills, medication administration requirements, scheduling, and building compliance.
• Daily monitoring of Medication Administration Records.
• Dispense medications to youth as scheduled in accordance with YCSF policies and procedures including accurate documentation.
• Function as the programs Client's Rights Specialist, managing complaints and grievances with the Assistant Program Director.
• Conduct electronic and/or paper file audits on personnel and youth records.
• Conduct facility audits to ensure compliance with DHS 50.
• Work with the Program Support Specialist to monitor ordering system for YCSF supplies.
• Develop and support the implementation of the daily activity schedule.
• Update policies and procedures annually or more frequently as needed.
• Develop training plans for new staff and assist in facilitating training.
• Monitor fidelity to treatment model and evidence-based practices.
• Ensure that services reflect the objectives of the treatment model and includes significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for youth who are vulnerable and at high-risk.
• Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.
• Provide coverage for the program support specialist as needed.
• Develop and complete YCSF specific reports.
• Conduct surveys with youth and family to gather feedback about their experiences and program data to measure success.
• Upload certification documentation to Microsoft teams and respond to requests from county staff for information.
• Ensure critical incidents are reported and monitored per DHS 50.
• Keep appropriate documentation for all funding sources.
• Uphold and promote a positive and supportive culture for youth and staff.
  • Maintain client confidentiality within all written and verbal communications
  • Adhere to state certification requirements.
  • Adhere to WCS Policies and Procedures.
  • Other duties as assigned. Other Duties and Responsibilities: Other job-related duties as may be necessary to carry out the responsibilities of the position. Job Qualifications:Knowledge, Skills, and Abilities: This person must by a "system thinker" with demonstrated ability to utilize coaching styles to assist with quality assurance and compliance practices. Knowledge of the criminal justice system and child welfare systems. Prefer knowledge of Evidence Based Practices in working with children and families. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detail work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues. Minimal Qualifications:
    • A bachelor's degree in social or behavioral science field (social work, criminal justice, sociology, psychology, speech communication or special education). Master's degree preferred.
    • One year minimum of social service program experience.
    • Experience monitoring youth services, program compliance, and quality assurance.
    • Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
    • Knowledge and skills to work with population age 10-17.
    • Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
    • Meet all the employee requirements including references, criminal background check, drug test, and driver's license check. Other Job Information (if applicable):Work Relationship and Scope: Reports directly to the Program Director. Interacts with line staff. May interact with residents in a feedback interview process. Personal Attributes: The person in this position must be passionate about the WCS mission and be a role model for accountability and a culture of excellence by virtue of high-quality program standards and compliance. Be a collaborative team player. Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, children and families, and all external persons and agencies involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs. Working Conditions: Work is performed in a residential care center setting. Must be comfortable being around and/or interacting with children with mental health needs. Flexible work schedule may be required from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. pm21 PI17b7edd9de80-31181-32437682

Keywords: Wisconsin Community Services, Milwaukee , Quality Assurance Specialist - Jefferson County Youth Residential Program, Other , Milwaukee, Wisconsin