Quality Assurance Specialist - Jefferson County Youth Residential Program
Company: Wisconsin Community Services
Location: Milwaukee
Posted on: November 19, 2023
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Job Description:
Job Responsibilities: Position Summary: This position assists
and supports the Program Director to plan, design, monitor, and
implement systemic practices and continuous improvement activities
that enhance the effectiveness of program operations. The overall
purpose is to create accountability with a focus on monitoring
compliance and quality assurance and enhance program outcomes
through Evidenced Based Practices and evaluation. Essential
Functions: Assist Program Director to ensure quality assurance,
continuous improvement, and compliance with contract, regulatory,
treatment model, and agency requirements. Complete quality
assurance functions to ensure the program remains in certification
compliance with DHS 50 in all areas including but not limited to;
medical peer review committee, staff files, resident files, program
scheduling, clinical supervision documentation, emergency building
drills, medication administration requirements, scheduling, and
building compliance. Daily monitoring of Medication Administration
Records. Dispense medications to youth as scheduled in accordance
with YCSF policies and procedures including accurate documentation.
Function as the programs Client's Rights Specialist, managing
complaints and grievances with the Assistant Program Director.
Conduct electronic and/or paper file audits on personnel and youth
records. Conduct facility audits to ensure compliance with DHS 50.
Work with the Program Support Specialist to monitor ordering system
for YCSF supplies. Develop and support the implementation of the
daily activity schedule. Update policies and procedures annually or
more frequently as needed. Develop training plans for new staff and
assist in facilitating training. Monitor fidelity to treatment
model and evidence-based practices. Ensure that services reflect
the objectives of the treatment model and includes significant
attention to youth engagement, positive reinforcement, and use of
evidence-based best practices for youth who are vulnerable and at
high-risk. Assist implementation of outcome measurements and
evaluation by obtaining information and feedback from both internal
(clients and staff) and external (funding sources and other
community agencies) customers. Provide coverage for the program
support specialist as needed. Develop and complete YCSF specific
reports. Conduct surveys with youth and family to gather feedback
about their experiences and program data to measure success. Upload
certification documentation to Microsoft teams and respond to
requests from county staff for information. Ensure critical
incidents are reported and monitored per DHS 50. Keep appropriate
documentation for all funding sources. Uphold and promote a
positive and supportive culture for youth and staff. Maintain
client confidentiality within all written and verbal communications
Adhere to state certification requirements. Adhere to WCS Policies
and Procedures. Other duties as assigned. Other Duties and
Responsibilities: Other job-related duties as may be necessary to
carry out the responsibilities of the position. Job
Qualifications:Knowledge, Skills, and Abilities: This person must
by a "system thinker" with demonstrated ability to utilize coaching
styles to assist with quality assurance and compliance practices.
Knowledge of the criminal justice system and child welfare systems.
Prefer knowledge of Evidence Based Practices in working with
children and families. Must possess exemplary verbal and written
communication skills, along with strong computer skills that
include Microsoft Word, Excel, and database applications. Requires
being good at detail work and utilizing analytical and
problem-solving skills. Ability to multitask, organize, and assist
others to implement procedures and practices. Must be sensitive to
cultural, ethnic, and disability issues. Minimal Qualifications: A
bachelor's degree in social or behavioral science field (social
work, criminal justice, sociology, psychology, speech communication
or special education). Master's degree preferred. One year minimum
of social service program experience. Experience monitoring youth
services, program compliance, and quality assurance. Ability to
display cultural competence by responding respectfully and
effectively to people of all cultures, languages, classes, races,
ethnic backgrounds, religions and other diversity factors in a
manner that recognizes, affirms and values the worth of clients.
Knowledge and skills to work with population age 10-17. Valid
driver's license, automobile, and insurance sufficient to meet
agency requirements. Meet all the employee requirements including
references, criminal background check, drug test, and driver's
license check. Other Job Information (if applicable):Work
Relationship and Scope: Reports directly to the Program Director.
Interacts with line staff. May interact with residents in a
feedback interview process. Personal Attributes: The person in this
position must be passionate about the WCS mission and be a role
model for accountability and a culture of excellence by virtue of
high-quality program standards and compliance. Be a collaborative
team player. Follow agency Code of Conduct and Leadership Code of
Conduct. Adhere to established policies and procedures of the
agency and of all funding sources. Conduct self in an ethical
manner. Maintain professional and respectful relationships with all
WCS staff, children and families, and all external persons and
agencies involved with service provision. Show sensitivity toward
cultural, ethnic, and disability needs. Working Conditions: Work is
performed in a residential care center setting. Must be comfortable
being around and/or interacting with children with mental health
needs. Flexible work schedule may be required from time to time.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions. Physical Demands: May
require sitting at a desk and/or computer for two or more hours at
a time. Requires significant computer work. pm21
PI3a5eca599314-25660-32437682
Keywords: Wisconsin Community Services, Milwaukee , Quality Assurance Specialist - Jefferson County Youth Residential Program, Other , Milwaukee, Wisconsin
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