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Community Liaison

Company: HarmonyCares
Location: Milwaukee
Posted on: June 7, 2024

Job Description:

OverviewHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.Our Shared Vision - Every patient deserves access to quality healthcare.Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.Why You Should Want to Work with Us

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
    ResponsibilitiesThe Community Liaison is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). -The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. -The Community Liaison will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market. - - -Essential Duties and Responsibilities
    • Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources
    • Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
    • Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market
    • Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
    • Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
    • Provide direction on benefit enrollment program and processes
    • Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
    • Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
    • Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
    • Oversee and document outreach calls conducted and meetings scheduled with external sources
    • Ensure scheduled meetings with patients and their caregivers are attended timely
    • Adhere to company policies and procedures related to patient outreach calls
    • Complies with PHI and HIPPA guidelines
    • Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
    • Performs other additional duties as assigned
      QualificationsREQUIRED Knowledge, Skills and Experience
      • High school diploma or GED
      • Six months or more of administrative office experience or outside sales experience
      • Must maintain a valid driver's license and good driving record
      • Excellent written and verbal communication skills
      • Ability to work independently and complete multiple tasks
      • Strong organizational skills
      • Computer skills including but not limited to Word, Excel, Outlook, Report software
      • Demonstrable success in quickly building telephonic relationships with eligible patientsPreferred Knowledge, Skills and Experience
        • Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
          Pay Transparency

          Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Keywords: HarmonyCares, Milwaukee , Community Liaison, Other , Milwaukee, Wisconsin

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