Account Spec On Site
Company: The Standard
Posted on: September 13, 2019
OverviewIf you want to make a positive difference and stand out
from the crowd, youll fit in at The Standard (www.standard.com).
Through our retirement plans and insurance products and services,
we help people achieve financial well-being and peace of mind. Come
join us and share our passion for serving our customers in a
positively different way.
A Full Time Employee working with a specific policyholder on behalf
of The Standard. This employee will coordinate with the
policyholder and the Life, Disability, and/or Leave Management
Plans and will act as a claim liaison for The Standard. Assumes
responsibility to ensure that information is easily available for
the policyholders HR administrators, as well as the policyholders
employees. Additionally, employee may be utilized to coordinate
with Workers Compensation and Return To Work/Stay At Work programs,
Premium Administration, and Evidence of Insurability
processes.ResponsibilitiesAssists the policyholders HR department
in the administration of group life, Disability and/or Absence
contracts with The Standard, including assisting benefits and/or
customer location representatives and insured members with
understanding both coverage and benefit features of the plans.
Particularly involved in claim updates/reports and interaction
possibly between supervisors, department heads and multiple
customer locations. Will be responsible for administering claim
processes, coordination of death claims, and assisting employees in
filing for claims. Responsible for providing reports to the
policyholders benefit and business locations on approved claims,
outstanding information requested, and Evidence of Insurability
status as needed. Responsible and held accountable for maintaining
and protecting personal information of the policyholders
Acts as a liaison between the policyholder and The Standard.
Responds to claim and coverage inquires, including verifying
appropriate premium administration. Address customer service
issues, claims issues, contract issues and other group life,
disability, and Absence related inquiries.
Assists in creating best practices and/or create new processes
and/or procedures that best fits the relationship between the
policyholder and The Standard. Will be required to learn and have
the ability to interpret federal, state and local leave
Attends training sessions, planning meetings and general customer
Develops effective relationships with Human Resources, benefits and
payroll staff throughout the policyholders various locations to
ensure a positive customer experience for the employer and
employees. Build out process improvements to ensure best practices
Leads or participates in special projects related to the
policyholders life, disability, and Leave plans, as
assigned.QualificationsEducation: Bachelors degree in Business and/
or related field.
Experience: Two to four years of relevant, progressive work
experience in the Employee Benefits industry, with an emphasis in
customer service, human resources and/or account management.
Ability to plan and organize own work to meet changing priorities
and diverse customer needs; analyze problems, interpret and apply
benefit contract provisions to varied, complex situations; make
sound independent judgments; conduct a variety of research using
the Internet and/or mainframe computer systems. Working knowledge
of Microsoft Word, Excel and Outlook, experience in HRIS systems
Requires customer service skill set that will enable the job holder
to handle the sensitive and delicate personal situations of the
policyholders employees that involve leave and disability. Provides
timely and thorough responses to inquiries and continuously finds
way to improve and promote the service experience.
Demonstrated skill in written correspondence both through e-mail
and formal letter writing. Communicates both verbally and in
writing in an articulate, thorough responsive manner.
Professional certification: FMLI or CEBS preferred
While performing the duties of this job, the employee is regularly
required to sit, use a computer and keyboard 70% of their shift,
converse with internal and external customers on the telephone, use
hands to finger, handle or feel and talk or hear. In addition this
position may be required to travel within the United States via car
or airplane. Typically requires valid drivers license.
Standard Insurance Company, The Standard Life Insurance Company of
New York, Standard Retirement Services, Inc., StanCorp Equities,
Inc., StanCorp Mortgage Investors, LLC, and StanCorp Investment
Advisers, Inc., marketed as The Standard, are Affirmative
Action/Equal Opportunity employers. All qualified applicants will
receive consideration for employment without regard to race,
religion, color, sex, national origin, gender identity, sexual
orientation, age, disability or veteran status or any other
condition protected by federal, state or local law. The Standard
offers a drug- and alcohol-free work environment where possession,
manufacture, transfer, offer, use of or being impaired by an
illegal substance while on The Standard's property, or in other
cases which the company believes might affect operations, safety or
reputation of the company is prohibited. The Standard requires a
criminal background investigation, drug test, employment, education
and licensing verification as a condition of employment. All
employees of The Standard must be bondable.
See more information regarding your Equal Employment Opportunity
(EEO) applicant rights.
View the notice and invitation to all employees and applicants
regarding our Affirmative Action and EEO policy.
Individuals with disabilities who need assistance or accommodation
with the application process should contact 971.321.7871. This
number is only for the use of individuals with disabilities who
need accommodation with the application process. General inquiries
about application status will not be addressed.
Keywords: The Standard, Milwaukee , Account Spec On Site, Other , Milwaukee, Wisconsin
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