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MGR PATIENT RELATIONS & SPIRITUAL SVCS, FH - PATIENT RELATIONS

Company: Froedtert
Location: Milwaukee
Posted on: November 11, 2019

Job Description:

Come join our award winning team!? See What Is Possible?.?The Froedtert & the Medical College of Wisconsin regional health care network is composed of an academic medical center, two community hospitals and more than 25 primary and specialty care health centers and clinics. The Froedtert & MCW health network offers exceptional care in the community and streamlined, coordinated access to specialty expertise, clinical trials and the full range of tertiary care capabilities of eastern Wisconsin?s only academic medical center when the need for more complex treatment arises.?Froedtert Health has been widely recognized for our dedication to our staff, providing a work environment full of encouragement, innovation, collaboration and respect.?Our best-in-class wellness program has earned us recognition in the Milwaukee Business Journal as a Healthiest Employer and a Gold Well Workplace award from the Wellness Council of America.?We invite you to review the job posting below.? If you meet the requirements and qualifications for this opportunity, you are encouraged to apply.?Thank you for considering a career with Froedtert Health!???Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.??FTE: 1.000000?*1.0 FTE?is Full-Time*?*Positions with an "FTE" (full time equivalency) of ?.875 - 1.0? are eligible for full-time?medical, dental and vision benefits.*?Shift: Shift 1 ?
Responsibilities:Responsible for the general operations for the Patient Relations and Spiritual Services Departments. The Manager leads the day-to-day operations for optimal performance of the staff in both departments. Has direct accountability for the management of the complaint and grievance process as it relates to the Patient Rights and Responsibility for the Joint Commission and CMS guidelines. Responsibilities include but not necessarily limited to hiring, performance appraisals, bi-weekly timecard process completion, leading department staff meetings, and managing financials to achieve department goals and strategic outcomes. Other duties as assigned.
Summary:A minimum of three years of supervisory, management and/or informal leadership experience is required. A minimum of 3 years of patient/customer service and or complaint resolution experience is required.??Bachelor's Degree in Health Care Management, Health Care Administration, Business, Nursing or the Allied Health field is required.Inpatient Clinical Nursing Experience is preferred.???Master's Degree Health Care Management, Health Care Administration, Business, Nursing or the Allied Health field is preferred.
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Other Information:Interpersonal skills necessary to interface effectively with customers and staff from the front line through Senior Managers. Strong analytical skills, ability to interpret data, develop solutions. Ability to prioritize concentrate, and pay close attention to details. Knowledge and experience with a wide variety of computer programs included Word, PowerPoint, Excel and Outlook.

????We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce.? As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. ??We welcome protected veterans to share their priority consideration status with us at 262-439-1961.? We maintain a drug-free workplace and perform pre-employment substance abuse testing?????????

Keywords: Froedtert, Milwaukee , MGR PATIENT RELATIONS & SPIRITUAL SVCS, FH - PATIENT RELATIONS, Other , Milwaukee, Wisconsin

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