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Field Support Technician

Company: GDH
Location: Milwaukee
Posted on: January 11, 2021

Job Description:

Field Support TechnicianProvides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment for a Windows 10 upgrade.Essential Job Functions* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.* Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.* Instructs customers in the operation and maintenance of systems/equipment.* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.* Acts as a liaison with customers on administrative and technical matters for assigned projects.* Performs analysis and prepares reports on system problem trends and issues.Job Requirements: * High school diploma or G.E.D* One or more years of field support experience* Experience working with the company's hardware, software and equipment products* Experience working with customer technology and support requirementsOther Qualifications* Good interpersonal skills to work with customers and other unit personnel* Good analytical and problem-solving skills* Good communication skills* Good time management and organizational skills* Ability to resolve hardware and equipment problemsInterested candidates please send resume in Word format to Please reference job code 73290 when responding to this ad.GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Keywords: GDH, Milwaukee , Field Support Technician, Professions , Milwaukee, Wisconsin

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