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Associate System Support Analyst

Company: PRIDE Health
Location: Milwaukee
Posted on: January 12, 2021

Job Description:

Pride Health is hiring an Associate System Support Analyst with IT desktop support for our client's hospital system in the Milwaukee area!Duties: * Responsible for installation , configuration, maintenance and support of PCs, Laptops, Printers, and other computer devices.* Provides hardware and software evaluation and support. * Provides desk-side assistance in resolving technology support issues.* Ensures Incidents/WOs are addressed in a timely manner in accordance with reporting and metrics. * Troubleshoots basic PC, network and telecommunications connectivity issues.* Responsible to keep the CMDB (Asset Database) updated to maintain accuracy. * Dispositions IT owned hardware in accordance with IT processes and procedures.* Coordination with the CIIT teams for assistance with installation and support of equipment and services.* Prepares basic required system documentation to aide in basic troubleshooting, application qualification, process improvements, and cross-training.Qualifications: * Associate degree in a relevant technology field and/or 2-3 years of desktop support experience is required.* Basic knowledge of IT technologies, strong understanding of TCP/IP networking and VoIP telephony. * Basic knowledge of Microsoft Active Directory account management. * Basic knowledge of IT services, applications and infrastructure. * A+ certification preferred.* Experience in a healthcare environment with a deployed EMR is preferred.* SCCM Experience preferred.

Keywords: PRIDE Health, Milwaukee , Associate System Support Analyst, Professions , Milwaukee, Wisconsin

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