CRM Support Analyst
Company: Apex Systems
Location: Milwaukee
Posted on: February 24, 2021
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Job Description:
Our great client in Downtown Milwaukee has an immediate opening
for a CRM Support Analyst. This position would sit remote until the
campus opens back up after Covid and then onsite is needed. If you
are interested please apply with resume to . Description: As an
Associate Engineer (CRM Tier 1), you will be directly supporting
the Field Experience as it relates to the Complex eCRM Platform
(includes Posting+, FRM, Insights/Book of Business, and Goal
Setting Experience). In addition to being a voice of the user
across the eCRM Product team, You will be working directly with a
wide variety, Field and Home Office users, both helping to resolve
their technical questions and issues and to help them leverage the
eCRM Platform to maximize their effectiveness, efficiency and
productivity. You will be responsible for communicating complex
technical scenarios and concepts to users and the eCRM product
team, as more than 75% of the CRM platform users are proficient or
advanced. You will be engaged on the eCRM Engineering/Product team
helping determine functional specifications and delivering the
development of quality applications/systems while striving to
minimize cost and optimize maintainability, performance, and
availability. In support of the service management team, your
duties will include researching & responding to support incidents
(including phone support, chat, self-reported incidents, community)
from the Field/Home Office related to their usage of the Enterprise
CRM Platform, as well as configuration and troubleshooting of the
Microsoft Dynamics 365 Outlook addin, mobile apps and related
business applications. You will be responsible for extracting data
and reports using complex queries within Dynamics 365 and PowerBI.
Further, supporting service level expectations and agreements, your
responsibilities will include gathering and reporting various
metrics. In order to facilitate efficient sharing of knowledge, you
will prepare and maintain applications/systems knowledge and
documentation. You will utilize Jira to help manage the team's
backlog of project and discretionary work. Above all, you are a
strategic thinker; you take ownership of issues, are self motivated
and able to independently prioritize and move between diverse tasks
with cooperation and persistence to motivate and bring out the best
in those around you and help meet the needs of our users and the
eCRM Product Team Bachelor's degree in Computer Science,
Information Systems or related field, or an equivalent combination
of education and work experience. Preferably a 3.0 GPA or at least
3 year of development or engineering experience beyond college ---
At least 3 years Customer Relationship Management administration
and/or development experience required, preferably Microsoft
Dynamics 365. --- At least 3 years' experience with Zendesk and
Jira functions, or equivalent experience required --- Responsible
for staying current with enterprise standards, industry standards
and technologies, methodologies and best practices --- Strong
technical aptitude and ability to logically analyze and creatively
solve issues independently --- Cloud practitioner certification
(Microsoft Cloud Fundamentals and/or Azure Preferred) --- Ability
to effectively communicate both verbally and written and maintain
confidentiality with sensitive customer and internal information
--- Strong interpersonal skills and ability to work effectively
with immediate team members, other IS areas, and clients in other
departmentNice to have: Previous Microsoft CRM Dynamics experience
or other CRM experience.EEO EmployerApex Systems is an equal
opportunity employer. We do not discriminate or allow
discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national
origin, ancestry, citizenship, genetic information, registered
domestic partner status, marital status, disability, status as a
crime victim, protected veteran status, political affiliation,
union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in
a manner consistent with the requirements of applicable law. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation in using our website for a search or application,
please contact our Employee Services Department at or - provided by
Dice
Keywords: Apex Systems, Milwaukee , CRM Support Analyst, Professions , Milwaukee, Wisconsin
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