Sr. Network Operations Technician

Company: symplr
Location: Hartford
Posted on: May 6, 2021

Job Description:

Duties and Responsibilities:Support a follow-the-sun operations center strategy to monitor and troubleshoot networks, servers, applications, and core infrastructure using tools such as Solarwinds, Alert Logic, Microsoft Enterprise Mobility Suite and other monitoring platforms to ensure uptime for business-critical systems and applicationsPerform daily system monitoring, verifying the integrity and availability of all hardware, server and storage resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backupsPerform daily security checks, validating potential compromise of users, firewalls, security appliances, Honey Pots, and other security monitoring tools and logs.Work with the Management team in conjunction with the Security Operations Center to report, triage, validate, remediate, and escalate security events.Perform daily operational network & system infrastructure checks and balances for Production environmentsAssist with administering and gathering required reports, components and documentation needed for annual compliance auditsPerform diagnostics by retrieving performance statistics on networks from symplr's network infrastructure and cloud operationsExecute & coordinate on-call escalations for 24x7x365 infrastructure & hosted environmentsInitiate incident management & response with structured escalation levels for Production issuesMonitor various applications and monitoring consoles to maintain availability & performance metricsMaintain network and systems preventive maintenance logging efforts to ensure network and data integrityProvide capacity planning metrics on production infrastructure for forecasting purposesAssist engineering project teams with the implementation, upgrades and support of core infrastructure products and services, including the analysis, testing and rolling-out of solutionsHelp maintain and install monthly software updates and patches on development, QA and production servers during afterhours maintenance windowsWork on-call outside of regular business hoursSkills Required:Understanding of intermediate to advanced administration of monitoring tools sets used to enterprise systems and applicationsKnowledge of computer and/or network security systems, applications, procedures and techniquesAbility to troubleshoot and maintain networks and related hardware and softwareAbility to follow detailed procedural documentation and execute pre-defined play book processes based off flow chart logicExcellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environmentAbility to analyze complex infrastructure issues and escalate to appropriate resources according to established SLAsExcellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnelAttention to detail and organizedAbility to work independently and as part of a teamQualifications:Have HEART. To work here, you must be:Humble - self-aware and respectfulEffective - measurably move the needle & immeasurably add valueAdaptable - innately curious and constantly changingRemarkable - stand out in some wayTransparent - openly and honestly sharing knowledgeAssociates degree or completion of technical training program, or 4 years of related experience and/or trainingDemonstrated knowledge of working with Security Appliances, Firewalls, and other security monitoring toolsMicrosoft certification and/or Network+/A+ certification preferred2+ years of demonstrated knowledge in administering Microsoft Windows Active Directory domain environments; Windows Server 2012R2, 2016 and 2019 required, Linux experience desired2+ years demonstrated knowledge of monitor tools such as Solarwinds, Database Performance Analyzer, Alert Logic, Logic Monitor, IP Sentry, Sophos, Symantec DLPExperience with Microsoft EMS E5 subscriptionExperience with systems patching using Microsoft WSUS or Solarwinds Patch ManagerExperience with PowerShell, general scripting and process automationRisk Designation: The risk designation of a position is determined by assessing the duties and responsibilities of a position for the degree of potential damage to the effect or integrity of the Company's services should the incumbent be exposed to a security threat. This assessment also determines if a position's duties present the potential for incumbents to bring about a material adverse effect on the Company's security, and the degree of that potential effect, which establishes the sensitivity of a position.It is determined that this role handles critical tasks involving implementing and accountable for protecting the company assets and/or security policies, risk management, etc. and is therefore designated as a high-risk position.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently required to sit, reach with hands and arms, and use hand and fingers to handle, or feel. Occasional lifting may be required, up to a maximum of 40 pounds. This position requires frequent standing, walking, bending, and kneeling. The employee is regularly required to talk or hear. The vision requirements include: close vision, distance vision, color vision, depth perception and ability to adjust focus.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.About symplr: We provide powerful, easy to use Software as a Service (SaaS) solutions that make compliance and credentialing simpler for everyone in the healthcare community. With over 30 years of experience in Healthcare Credentialing, symplr has been recognized as the leading innovator in delivering solutions to effectively and efficiently manage credentialing and compliance.We're based in the three major healthcare technology hubs in the US: Houston, Nashville and Kansas City. We proudly serve well over 4,000 healthcare facilities, from the smallest surgery centers to the largest integrated delivery networks (IDNs). We're recognized for our innovative solutions that are easy to implement and provide fast time to value.Perks & Benefits: Employer Contribution to Medical, Dental, Vision & Life Insurance401K with Employer MatchingPTO, Personal Days, Volunteer Days, & 9 Paid HolidaysCasual Dress Code Every DayProgressive Company Culturesymplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.###.#### if further assistance is required. Associated topics: ascp, medical, medical laboratory science, microbiology, molecular, scientist, sterile processing technician, technician iv, technician laboratory, testing

Keywords: symplr, Milwaukee , Sr. Network Operations Technician, Professions , Hartford, Wisconsin