Level II Deskside Support Technician

Company: eXcell
Location: Milwaukee
Posted on: January 16, 2022

Job Description:

At , youre more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join !



We are currently seeking a talented Onsite Level II Deskside Support Technician to join our team for a 12-month contract.



Monday- Friday 8:00am-5:00pm

12 Month Contract

Needed ASAP



Responsibilities:

• 
  
• Install, configure, and support new hardware and software
  
• Ensure that hardware and software systems are maintained
  
• Follow specific instructions to troubleshoot and upgrade end users' IT workstations
  
• Provide technical support to users with very different levels of IT knowledge and competence
  
• Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude
  
• Demonstrate active listening skills with the ability to act with sensitivity and empathize with customer's situation
  
• Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer
  
• Other duties as assigned
  
• Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications
  
• Set up printers, monitors, docking stations, PC's etc.
  
• Tests configured systems for appropriate functioning and troubleshoots for any errors found
  
• Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  
• Follows customer personal computer system hardware and software specifications based on instructions supplied
  
• Will support users physical on-site as well as users that are remote.
  
  Requirements:
  
  
  • 
    
  • Experience with PC systems, related peripherals, and common software programs and Operating Systems
    
  • Experience using SCCM for imaging
    
  • Experience using Service Now
    
  • Familiarity with standard Windows OS and Office suites
    
  • Ability to perform final configuration tasks on customer premises
    
  • Previous experience with Windows Deployment
    
    
    
    
    
    
    
    
    
    Full COVID-19 vaccination may be required.
    
    
    
    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit.
    
    
    
    

Keywords: eXcell, Milwaukee , Level II Deskside Support Technician, Professions , Milwaukee, Wisconsin