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Workforce Planning Analyst

Company: Uline
Location: Germantown
Posted on: September 24, 2022

Job Description:

Workforce Planning AnalystKenosha Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of Uline. As a Workforce Planning Analyst, you will dig into important data and offer insight to help keep the pulse on the team that delivers a best-in-class experience our customers have come to love and expect.Better together than apart. This position is on-site, and we are looking for good people who share our passion.Position Responsibilities

  • Develop and maintain forecasts for several lines of business through use of weighted averages, indexing, seasonality and trend analysis.
  • Utilize data analysis to relate customer contact demand with order and sales figures to develop long-term forecasts.
  • Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy.
  • Analyze and report on volume and staffing trends to provide overall coverage improvement recommendations to leadership.
  • Forecast for volumes and associated staffing requirements in a dynamic customer service / contact center environment.
  • Effectively communicate data trends and future outcomes to leadership, including senior management.Minimum Requirements
    • Bachelor's degree.
    • 2+ years of forecasting experience. Experience with workforce management (WFM) scheduling software preferred.
    • 3+ years of Excel experience with intermediate knowledge of formula definitions.
    • Strong analytical and problem-solving skills.
    • Actively participate in a "hands-on" work environment.
    • Exhibit strong written / verbal communication and organizational skills.Benefits
      • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
      • 401(k) with 5% employer match.
      • Paid holidays and generous paid time off.
      • Tuition Assistance Program that covers professional continuing education.
      • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
        • First-class fitness center.
        • Beautifully maintained walking trails.About UlineUline is North Americas leading distributor of shipping, industrial and packaging materials. Were a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, its time you joined Uline.Uline is proud to operate as adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening.EEO/AA Employer/Vet/Disabled#LI-DR1#CORP(#IN-PPCS)Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore to learn more!

Keywords: Uline, Milwaukee , Workforce Planning Analyst, Professions , Germantown, Wisconsin

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