IT Support Technician

Company: 1007 Clarios, LLC
Location: Milwaukee
Posted on: November 26, 2022

Job Description:

What you will do

The IT Support is responsible for installing and providing support for the IT hardware, software, and infrastructure at the HQ facility. The IT Specialist reports directly to the USCAN IT Plant Systems Team Leader.

Core Duties and Responsibilities

• You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges
• Act as the point of contact for end-user problems and work as the liaison with other technical support units as needed
• Configure, install, deploy, upgrade, secure, maintain, and support desktops, laptops, tablets, printers, scanners, and other peripheral devices as assigned
• Conduct analysis, timely resolution, and follow-up to problems, assigned tasks, and requests for project related technical specifications to support continued business computing operations
• Assess, organize, inventory, document, and relocate equipment as required
• Update and maintain asset management records for hardware as needed per requests and project tasks
• IT support on technical related requests onsite and remotely. Ticket creation and monitoring of status
• Facilitate the full PCLM process with an emphasis on configuration
• Manage SLAs and resolve incidents in Service Now
• Maintain security, appearance, and organization of the PC and Server room
• Engage with the USCAN Plant Systems Team to execute projects across the region
• Administer virus protection and removal
• Implement and comply with site-specific operations and security policies
• Implements, maintains, and adheres to all IT policies and procedures
• Travel as needed to remote client sites
• Perform other duties as assigned
  
  Qualifications
  
  • Bachelor's Degree preferred, plus at least 1 year of professional IT Technical support experience
  • In lieu of a Bachelor's Degree, will consider a 2-year degree and at least 2 years of experience OR 4 years of equivalent experience in combination of education and experience
  • Strong technical aptitude, especially relating to PC hardware. Competence with basic hand tools and mechanical aptitude to successfully perform hardware installation and maintenance.
  • Solid understanding of PCs including software installation, reimaging, Intune AD, Azure
  • Experience with inventory, asset management, and CMDB is a plus
  • Solid analytical and critical thinking skills with strong written and verbal communications skills
  • Demonstrated track record of strong initiative and producing results
    #LI-AH1
    
    Who we are
    
    Clarios is the global leader in advanced, low-voltage battery technologies for mobility.We power progress through ever-smarter solutions for virtually every kind of vehicle.With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives.We answer to the planet with a rigorous ESG focus- advancing best-in-class sustainability practicesand advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.
    
    To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
    
    Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.

Keywords: 1007 Clarios, LLC, Milwaukee , IT Support Technician, Professions , Milwaukee, Wisconsin