Onsite Support Technician
Company: CYNET SYSTEMS
Location: Milwaukee
Posted on: January 28, 2023
Job Description:
Responsibilities:
- As an Onsite Support Technician with minimum of one to three
years of technical experience in providing quality services to the
end users which includes the following key roles and
responsibilities:
- Provide customer facing end-user support that includes
- Install and Configure desktops, laptops, mobile devices, and
associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACDs, Data Migration,
Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software
installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End
User experience and follows through on action steps to
prevent.
- Manage the ticket queue and ensure tickets are resolved and
closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and
promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g.
Hardware Vendor technicians for warranty
repair/replacement).
- Perform end-user support related security and controls and
compliance related tasks such as access reviews, risk assessments,
controls verifications, facility inspections, maintenance of
verification logs.
- Coordinate with Level 3 support groups and project teams for
service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings
including site setup, coordination with venue IT/AV contacts and
stand-by support.
- Provide IT support for disaster recovery and immediate response
in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a
rotational basis
- Provide Hand and Feet support for network data and voice
devices.
- Installation of IP, wireless, Analog and Digital phones ( Avaya
, Nortel, Cisco, Siemens, Mitel etc.)
- Configuration of phones using SOP and Phones movement.
- Update the inventory of phones, peripherals and system cards(
like TDM, digital and CPU cards etc.) to the network voice
team.
- Testing the cables using the tester for IP phone and TDM phones
from patch panel to users desk.
- Punching the cable for different type of panel like patch panel
or IDF or MDF for krone with krone tool and punching tool.
- Update the circuit inventory and vendor details for service
provider to network voice team.
- Coordination with local vendor for ISP , OEM, channel partner
and different team.
Required Experience / Qualification:
- BS/BA in Computer Science, Information systems, or an
equivalent combination of education or.
- One to three years of experience in service delivery and
End-user hardware and software Configuration
troubleshooting.
- Experience with various desktop systems, operating systems, and
diverse technical environments.
- Excellent customer service orientation and verbal communication
skills.
- Experience Supporting Windows Operating Systems, MS Office,
VPN, local and Network printing, Notebooks and mobile
devices.
- Ability to install software for and troubleshoot a wide range
of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or cluster.
- Provide assistance for network related issues.
- Should be able to lift weight up to 30 lbs at waist
level.
- Update the inventory of phones, peripherals and system cards(
like TDM, digital and CPU cards etc.) to the network voice
team.
- Testing the cables using the tester for IP phone and TDM phones
from patch panel to users desk.
- Punching the cable for different type of panel like patch panel
or IDF or MDF for krone with krone tool and punching tool.
- Update the circuit inventory and vendor details for service
provider to network voice team.
- Coordination with local vendors for ISP , OEM, channel partner
and different teams.
Keywords: CYNET SYSTEMS, Milwaukee , Onsite Support Technician, Professions , Milwaukee, Wisconsin
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