Onsite Support Technician

Company: CYNET SYSTEMS
Location: Milwaukee
Posted on: January 28, 2023

Job Description:

Responsibilities:

• 
  
• As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
  
• Provide customer facing end-user support that includes
  
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  
• Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc.
  
• Perform onsite updates, Configuration changes, or Software installations.
  
• Provide onsite technical assistance to End Users.
  
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
  
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  
• Provide On-call support if required outside business hours on a rotational basis
  
• Provide Hand and Feet support for network data and voice devices.
  
• Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.)
  
• Configuration of phones using SOP and Phones movement.
  
• Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to the network voice team.
  
• Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk.
  
• Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool.
  
• Update the circuit inventory and vendor details for service provider to network voice team.
  
• Coordination with local vendor for ISP , OEM, channel partner and different team.
  
  Required Experience / Qualification:
  
  
  • 
    
  • BS/BA in Computer Science, Information systems, or an equivalent combination of education or.
    
  • One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
    
  • Experience with various desktop systems, operating systems, and diverse technical environments.
    
  • Excellent customer service orientation and verbal communication skills.
    
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
    
  • Ability to install software for and troubleshoot a wide range of applications.
    
  • Analytical thinking and problem-solving ability.
    
  • CompTIA A+ certification or equivalent certification.
    
  • Flexible for travelling to remote sites or cluster.
    
  • Provide assistance for network related issues.
    
  • Should be able to lift weight up to 30 lbs at waist level.
    
  • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to the network voice team.
    
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk.
    
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool.
    
  • Update the circuit inventory and vendor details for service provider to network voice team.
    
  • Coordination with local vendors for ISP , OEM, channel partner and different teams.
    
    

Keywords: CYNET SYSTEMS, Milwaukee , Onsite Support Technician, Professions , Milwaukee, Wisconsin